V4L Customer Service question

[zee]

Hi Steve. I just placed an order for cartos today but wanted to know of you received the message I wrote you on my last order. I love your product and have been sticking to V4L only. I did have a prob on that last order when ordering two boxes of menthol mixed types. I cannot tolerate any of them except the Dunham Menthol, which I love. Am I stuck with the eight cartos I can't use? Seems that the Dunham Menthol and the Coffee are my choices to vape. Thank you for being an honest supplier and selling the great product that you do! You rock, babe! Mariezee

 

[EleanorR]

Zee, V4L is closed starting tomorrow until next Monday, as they are moving office/warehouse into a HUGE new location, so they may not be able to do live chat or support ticket stuff until Monday (May 2nd).

Having said that, the best way to get anything like this addressed is via V4L's CS Support Ticket system (accessible from their website). I don't think the folks who actually pull stock to fill the orders actually pass on CS queries from the "Comments" section of the order sheet.

HTH. Good luck!

 

[keelalagirl55]

zee....Steve is in China, so there is no tellin if that message got passed on or not.....

Also, did you check the trades sticky? I have not been in there much to know what is there, but you may have some luck trading for the cartos you love and desire....

Good Luck

 

[Mary Kay]

Zee, welcome to the family! The guys said the ticket system will remain open, so give that a try.
Welcome to the family..nice to meet you!

 

[chadley]

See...due to the nature of the carts....we simply cannot exchange them unless we sent you the wrong thing. I'm sure you can get rid of them in the swap thread above. this is prolly not the answer you want to hear. I hope you understand the reason behind the policy though


Sent from my iPad using Tapatalk

 

[waylonjessi4ever]

makes sense to me Chadley ! I wouldnt want someones used box of cartos !ick

 

[zee]

Thanks for the help, everybody! And Chad, I am not upset one bit, I totally understand....thank you for taking the time to answer a post that was misdirected

 

[Mary Kay]

Chad should be asleep! But it was nice of you and Wade to pop in the forum after a hard days move.