Hey Randine. Welcome. As you've seen, V4L will promptly resolve any issues, and I'm sure that they will do everything to restore any confidence that you may have lost when you opened that first package.
With regards to Popeye's note, it's a Belkin. I and my husband use their mini-usb car adapter and we love it. They are shorter in design (if this is the one that Popeye referred to) and they fit flush in the adapter socket in the car which is nice. They are available at Wal-Mart, Target, and also at Office Depot.
With regards to Popeye's note, it's a Belkin. I and my husband use their mini-usb car adapter and we love it. They are shorter in design (if this is the one that Popeye referred to) and they fit flush in the adapter socket in the car which is nice. They are available at Wal-Mart, Target, and also at Office Depot.