Company name
Vape95
Date of your initial complaint to the supplier.9 October 2014
How did you contact the supplierEmail
Ticket number (if you were issued one)-
General nature of complaintDefective or wrong product
Briefly describe your problem or issueOk so I ordered the Big Dripper with clear tube on Oct 7th, the item shipped from the city I live in, so I got it after 2 days (fast shipping I have to say).
I accidentally received the Big Dripper without a transparent tube, not a huge mistake, I emailed their customer service.
Same day I got a response offering to meet somewhere in the city and we scheduled,
He didn't arrived the first time, said he fall a sleep, again, not a big deal, stuff happens. We scheduled for the next day.
He again didn't arrived, his car got towed. Bad luck, I offered to ship him the item back, but eventually we scheduled again for the next day.
Than he disappeared for 3 days and after that sent me a shipping label. I sent the item the same day and he received it after 2 days, but I didn't heard from him for 4 days.
Than I heard he had a car accident, again, bad luck, what can I do.
Now it's been 6 days, I don't hear from him and of course didn't got the correct item yet (more than 2 weeks).
Dunno if he didn't had it in stock, of just had a chain of bad luck, but I do expect for a better communication when stuff like that happens, I feel like I need to chase him all day long to get some response, and I'll hate to ask my bank for a dispute because I guess it may hurt his business somehow.
BTW the address on his email signature is probably not for this business but some 3rd party service that handle his shipments.
Anyway it was my last order from this company.
I accidentally received the Big Dripper without a transparent tube, not a huge mistake, I emailed their customer service.
Same day I got a response offering to meet somewhere in the city and we scheduled,
He didn't arrived the first time, said he fall a sleep, again, not a big deal, stuff happens. We scheduled for the next day.
He again didn't arrived, his car got towed. Bad luck, I offered to ship him the item back, but eventually we scheduled again for the next day.
Than he disappeared for 3 days and after that sent me a shipping label. I sent the item the same day and he received it after 2 days, but I didn't heard from him for 4 days.
Than I heard he had a car accident, again, bad luck, what can I do.
Now it's been 6 days, I don't hear from him and of course didn't got the correct item yet (more than 2 weeks).
Dunno if he didn't had it in stock, of just had a chain of bad luck, but I do expect for a better communication when stuff like that happens, I feel like I need to chase him all day long to get some response, and I'll hate to ask my bank for a dispute because I guess it may hurt his business somehow.
BTW the address on his email signature is probably not for this business but some 3rd party service that handle his shipments.
Anyway it was my last order from this company.