Vaping companies want to be taken seriously when they don't take themselves seriously

[englishmick]

If I bought something defective at Walmart or Target and brought in the product with the receipt, I would get my money back. How about in the vape world? Not a chance. You've got to deal with the company yourself and they will jerk you around until you give up and forget it. If you are very lucky, they will send you a replacement device after the vape store owner asks the company to do them a favor. Three months and tons of phone calls later, you might get a replacement device. But most people either give up or don't try to begin with. There's always plenty of new marks trying to quit smoking.

Some interesting background I saw yesterday on customer service.

'Your call is important to us': Not really, University of Minnesota study shows

 

[Falconeer]

You know - I can see you are frustrated, but no way ever, is it right to refer to working Chinese Joes who need a job as, "......s" - personally I think using words like that says more about the user of such language than it says about the guys/gals who made the product and who needed the money the job paid.

 

[classwife]

After re-reading things and the reports...
Closing this thread - we just don't talk about/to people like that here.