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VaporBeast Customer Service

Discussion in 'Reviews of Suppliers - Negative' started by souliloquy, Feb 23, 2016.

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  1. souliloquy

    souliloquy Full Member

    Jan 13, 2013
    Brooklyn
    Supplier Negative Review

    Name of retailer:
    VaporBeast​

    Date of your initial complaint to the supplier
    Feb 20, 2016​

    Method used when initiating complaint with retailer
    Website ticket system​

    Ticket number (if you were issued one)
    KLA-28916​

    General nature of complaint
    Customer Service​

    Briefly describe your problem or issue
    I've recommended vaporbeast to many people in the past, but in the last year have increasingly been having problems. It's a sad situation because until recently, they were my go-to vendor.
    I've recently bought a simple ego kit, and have been waiting 16 days to receive it here in NY.
    My complain tickets are answered days after, and always with little or no help.

    I also had an unshipped item before this one, for which I was offered store credit after lengthy back-and-forths, and I still haven't received that either.
    It took them well over a week to send me a defunct code.​
     
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