I will move this to General Discussion as it seems to be a request for assistance, not a review. Other members cannot post here, only the Supplier concerned. The forum permissions are set up to enforce this because in the past,
reviews tended to end up a bunfight between flamers and fanboys.
Dave, you are welcome to repost something like this, back here, once you feel that anyone who could help you has responded, in GD. It should just be a statement or explanation of events, here, not a request for help from others - i.e. just a review.