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Venvii (dot) com Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by mse12, Jun 2, 2018.

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  1. mse12

    mse12 Full Member Verified Member

    Apr 4, 2012
    US-TN
    Supplier Negative Review

    Name of retailer:
    Venvii.com​

    Date of your initial complaint to the supplier
    Apr 27, 2018​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)
    Case ID# RMA18V36​

    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    I purchased a Loch Ness mod on April 23, 2018. I received the mod on April 25, 2018. Within the first day (less than 24 hours after receiving the unit) the battery door physically broke off of the device. I contacted venvii support via email (support@venvii.com) on April 27, 2018. I was promptly given an RMA Case ID# and sent a return shipping label via stamps.com. I printed the label and returned the defective unit on Monday April 30, 2018.

    Since returning the device I have heard nothing. I have emailed support on multiple occasions with zero response. They have NOT replaced the unit. They have NOT communicated with me in any way/shape/form since sending me the return label. They have zero presence on social media so this support email is my only means of establishing communication.

    Buyer beware, I have given this company my money and I have nothing to show for it.​
     
  2. BrotherBob
    This message by BrotherBob has been removed from public view. Deleted by a moderator, Sep 8, 2018, Reason: Only suppliers may respond to threads in this forum..
    Jun 3, 2018
  3. mse12
    This message by mse12 has been removed from public view. Deleted by a moderator, Sep 8, 2018, Reason: Cleaning up.
    Jun 3, 2018
  4. puffon
    This message by puffon has been removed from public view. Deleted by a moderator, Sep 8, 2018, Reason: Only suppliers may respond to threads in this forum..
    Jun 3, 2018
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