Very unhappy

[DMS2009]

Thank you Di ! It looks like my problem is being worked on now! Joy and I emailed each other 4 or 5 times last night and I think the problem will be corrected!

Thank you again for all you did.
David

 

[5cardstud]

Alls well that ends well. I'm glad everything turned out.

 

[Di]

Thank you Di ! It looks like my problem is being worked on now! Joy and I emailed each other 4 or 5 times last night and I think the problem will be corrected!

Thank you again for all you did.
David

You are most welcome,

I am always happy to help in any way I can ----

and I am happy that we were able to fix your issue for you.

 

[Di]

Alls well that ends well. I'm glad everything turned out.

Yes, once it was realized that there was a problem,

it took - no time at all to fix, and contact everyone --

now all is well, the communication lines are open,

and all is well.

Everyone is talking up a storm - hahaha

 

[LKin]

Problem. No reply to email. No reply to message left on the online chat option.

Waiting for 9 AM to come in PRC.

Di, do you know if David will be online in an hour.

I'm getting desperate here. I have a big order I placed a week ago that EMS doesn't know exists.

 

[LKin]

Also, is sales@eastmall.net still a good email address.

I tried to email though the site's "contact us" option yesterday and I kept getting a "send failed" pop up window.

 

[Di]

Problem. No reply to email. No reply to message left on the online chat option.

Waiting for 9 AM to come in PRC.

Di, do you know if David will be online in an hour.

I'm getting desperate here. I have a big order I placed a week ago that EMS doesn't know exists.

Also, is sales@eastmall.net still a good email address.

I tried to email though the site's "contact us" option yesterday and I kept getting a "send failed" pop up window.

Hi LKin ----

it is clearly stated on the site that working hours are 9am to 5 pm week days.
remember this is for Beijing China time please

do not expect reply on the weekends

and give them all time to get to you after the weekend,
cos many of you still send during the weekend
so they have to play catch up on mondays-

and yes, as far as I know -- that is a good email addy--

and I understood that the contact us form was working OK,

I will ask to have it checked again.

and I have no Idea when David will be in the live chat-
he goes there as soon as possible when he comes in to work,
so it depends on the urgency of other things he finds when he arrives.

 

[LKin]

Thank you thank you thank you Di for responding to me.

I full well understand that ALL companies will have problems, but the test is how they handle them.

Correct me if I'm wrong, its going on 10 AM Monday in the PRC.

 

[Di]

Problem. No reply to email. No reply to message left on the online chat option.

Waiting for 9 AM to come in PRC.

Di, do you know if David will be online in an hour.

I'm getting desperate here. I have a big order I placed a week ago that EMS doesn't know exists.

Thank you thank you thank you Di for responding to me.

I full well understand that ALL companies will have problems, but the test is how they handle them.

Correct me if I'm wrong, its going on 10 AM Monday in the PRC.

this is correct

PM me your order number -- I will see if i can check the status --

please understand, -- sometimes tracking by ems does not show for several Working days-----

and sometimes it arrives to you without any tracking ever showing --

but we will check the status -------

 

[Di]

Problem. No reply to email. No reply to message left on the online chat option.

Waiting for 9 AM to come in PRC.

Di, do you know if David will be online in an hour.

I'm getting desperate here. I have a big order I placed a week ago that EMS doesn't know exists.

this is correct

PM me your order number -- I will see if i can check the status --

please understand, -- sometimes tracking by ems does not show for several Working days-----

and sometimes it arrives to you without any tracking ever showing --

but we will check the status -------

Hahaha, poor David --
he is stuck in his home town, he went there for weekend,
he is waiting for his car to come for him, --

and he is on mobile to skype with

sloooooooooooooooooooooooooooooooooooooww connection, -- hahahahahahahha

 

[Di]

I have been informed that a couple of your packages are being held in dispatch -
we are waiting for the restocks of the RiVa cases -

they should be here this afternoon,

please be patient as soon as they arrive you will be shipped

so give it another day and it should be all shipped with RiVa cases.

thankyou ----- Di -------

 

[LKin]

I was getting real nervous here. My account info at Eastmall showed its status as being dispatched. All the grief that could have been avoided if they had responded when I emailed them or, better yet, shot me an email a week ago.

Any way, all better now and

Thank you, thank you, thank you Di.

 

[Di]

I was getting real nervous here. My account info at Eastmall showed its status as being dispatched. All the grief that could have been avoided if they had responded when I emailed them or, better yet, shot me an email a week ago.

Any way, all better now and

Thank you, thank you, thank you Di.

Yes, I agree it would have been good to drop an email
or even a note in your account about the delay waiting for restock,

I will relay this recommendation to those concerned,

thank you for your understanding in this matter.

 

[no0b]

Off topic, but suits the thread title: stupid facebook log in made me lose my old account lol. I stopped using facebook, so when i tried to log in to ECF with my facebook account it didn't work lol. Baah

 

[Di]

Off topic, but suits the thread title: stupid facebook log in made me lose my old account lol. I stopped using facebook, so when i tried to log in to ECF with my facebook account it didn't work lol. Baah

Yes, I understand that ecf are still upgrading the site still---

when it is done it should be better and faster for us--

and go back to the old template that we love also --

now about facebook-

I Hate it -- hahahahahaha

so I cant help you with that - hahahahaha

 

[DMS2009]

OK....looks like another problem ! sent money for another order and no email confirmation yet. been over a week! sent the info and NO ONE has gotten back to me yet !!!! what the hell is going on at em ?

 

[DMS2009]

and still waiting for the 1st. problem to be fix also! I think I AM DONE with EASTMALL

 

[Selena]

Did you cheek you account, does it say dispatched. when I did a order two weeks ago, I did not get a e-mail from them. I had to go to my account page to see if they sent my package and to get the tracking number

 

[x3x]

weird ! i placed an order last week and now i already got it ! i'm messing w/ it right now..hope everything will turn out right for u

 

[DMS2009]

Did you cheek you account, does it say dispatched. when I did a order two weeks ago, I did not get a e-mail from them. I had to go to my account page to see if they sent my package and to get the tracking number

I just check that and yes it says "dispatched"