I have been using a Volcano Magma for about a month, and have placed a couple of orders with this store. Both times, I received the FedEx delivery within 4 days of the order. The first one was ordered on a Sunday, so the clock shouldn't start until Monday, and I received the package on a Wednesday. The 2nd order was placed on Dec 20, with a backorder item not expected to ship until the 23rd (explained clearly on the site). Figuring this delay and the holidays, I didn't expect it until the 28th or 29th. I received it on the 23rd!!
Although I have not had any customer service interaction (other than as stated above) as I have always received the full orders and everything is quality, I have heard from many that their Customer Service will make it right until the customer is satisfied.
The only drawback (?) I can find is that they are continually improving and adding to their inventory -- so many things to buy, so little time
Although I have not had any customer service interaction (other than as stated above) as I have always received the full orders and everything is quality, I have heard from many that their Customer Service will make it right until the customer is satisfied.
The only drawback (?) I can find is that they are continually improving and adding to their inventory -- so many things to buy, so little time
