Website Redesign Update

[piruned]

Thanks for the heads-up.

Ben, if I got an email, that does mean it went though successfully, yes?

i too would like to know...since only 13 made it? ..

 

[RRaider]

We've closed the site down and 13 orders were placed with 115 non-finished attempts and 300 users attempting orders. This was all over the course of 10 minutes (two 5 minute blocks separately). Once the site reached some point of "overload level" traffic (I don't know yet what that number is) it began to have trouble juggling and handling IP addresses and whatever else is associated with customer order flow. (Edit: took a phone call here)

Further researching shows that our data center set us up for the wrong plan allowing only a 100 or so connections. We're getting it bumped to 600 for now with our planned dedicated server to come later. I don't know how many connections a full server will give us but I'm hoping even the 600 connection temp fix will be adequate.

I'm hoping to have the website back up and running in an hour. This will at least allow us to get to our order capacity and piss people off for a totally different reason (<--- the last part of that should be taken jokingly)

So, there are several of us who have been charged AGAIN but Authorize.net could not communicate the information back to your site. Instead of continuing to sell what we have already paid for how about matching up our orders with our payments and sending us our product?

 

[Jethead]

This is exactly why I would have never published on the forums an opening date.

Absolutely and completely ridiculous that this company as popular as it is gets issued ONLY 100 site connections at a time. I'd be so flipping ...... off if I were Ben.

Ben if you're reading, at one point while I was able to actulally connect, at the bottom of the page it said there were 392 registered people and 92 guests. That was at like 11:30 am EST.

I don't even think 600 connections would have been enough for today.

 

[Mr.Mann]

Man, that Dreamberries looks good! Too bad I am mostly a tobacco vaper. Why is it that it seems like everything I like is always limited? even my favorite yogurt is always out-of-stock! Damn you, Fage.

 

[Dant]

Sorry Ben, I didn't mean to confuse folks.

 

[Mr.Mann]

I would re-place that order and try to get the "Congratulations! Your order has been successfully placed" message.

Nah. I am relenting. It'll happen one day if it didn't happen today.

 

[RRaider]

I would re-place that order and try to get the "Congratulations! Your order has been successfully placed" message.

Really? and just how much money do you suggest we tie up attempting to get that message?

 

[Mr.Mann]

CC was charged.

 

[Mr.Mann]

Just got this message on the site, and it corresponds to the order# that charged my CC and gave me a confirmation email.

"Important: The following order hasn't been completed on the side of the payment gateway: #109.

If you did complete the order and think this warning message is displayed by mistake, please contact us to resolve the issue."


Ben, is there something that I need to do? I imagine you are pretty busy right now, so I can wait.

 

[GwenB]

Just a tad frustrating. Had BB in cart twice and bam...503!

 

[Jonner]

So....if we got the confirmation email our order went through? I'm not even sure what I ordered now, lol, I was trying for both BB & GJ, I think the one that went through was GJ but who knows? If anyone wants to trade a little BB for GJ, or vice versa, hit me up. Guess I won't know which one I have til it comes in the mail, IF it went through.

 

[Dant]

Nah. I am relenting. It'll happen one day if it didn't happen today.

I hear ya.

 

[tarev]

Placed order, card was charged, showing not finished on the site, I think what they have to do is match payments to the not finished transactions, doesn't make sense to just refund payments.

 

[Porphy]

View Post
I would re-place that order and try to get the "Congratulations! Your order has been successfully placed" message.

Please no. Use the method I outlined in another thread. There isn't a specific account home link (yet, I am going to have this created) but you can access the same area by clicking "Wish List" from below the shopping cart.

It'll ask you to log in and once you do it will direct you to your "wish list" area in your user home.

From there click your "orders" tab. This will give you your order status: processed = paid, complete = shipped out, any other status will let you know what error occurred, e.g. not finished, failed, ...

 

[gregzbobo]

Please no. Use the method I outlined in another thread. There isn't a specific account home link (yet, I am going to have this created) but you can access the same area by clicking "Wish List" from below the shopping cart.

It'll ask you to log in and once you do it will direct you to your "wish list" area in your user home.

From there click your "orders" tab. This will give you your order status: processed = paid, complete = shipped out, any other status will let you know what error occurred, e.g. not finished, failed, ...

So if it says "not finished" what options should we exercise?

 

[Mr.Mann]

Please no. Use the method I outlined in another thread. There isn't a specific account home link (yet, I am going to have this created) but you can access the same area by clicking "Wish List" from below the shopping cart.

It'll ask you to log in and once you do it will direct you to your "wish list" area in your user home.

From there click your "orders" tab. This will give you your order status: processed = paid, complete = shipped out, any other status will let you know what error occurred, e.g. not finished, failed, ...

That's not my post. I just wanted to point that out.

 

[unsure]

It seems to be working...er..um...better but with BB out of stock I see no reason to order anymore today

 

[Mr.Mann]

Please no. Use the method I outlined in another thread. There isn't a specific account home link (yet, I am going to have this created) but you can access the same area by clicking "Wish List" from below the shopping cart.

It'll ask you to log in and once you do it will direct you to your "wish list" area in your user home.

From there click your "orders" tab. This will give you your order status: processed = paid, complete = shipped out, any other status will let you know what error occurred, e.g. not finished, failed, ...

I did that and it says "unfinished?" But the order has been charged--that is definitely finished IMO. Now what? I am not upset, but I am rightfully cautious when my card is charged but I am not supposedly fished.

 

[Jonner]

So....if we got the confirmation email our order went through? I'm not even sure what I ordered now, lol, I was trying for both BB & GJ, I think the one that went through was GJ but who knows? If anyone wants to trade a little BB for GJ, or vice versa, hit me up. Guess I won't know which one I have til it comes in the mail, IF it went through.

Or not. "Not Finished" Boo-hoo.

 

[Jeremyt]

Why not have a link in the order history to pay for an order that did not get completed