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what's up with the website?

Discussion in 'Eastmall-ecigarette' started by phatglass, Oct 1, 2011.

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  1. phatglass

    phatglass Full Member

    May 11, 2011
    NC
    I ordered some things yesterday from EM and got an error that my payment did not go through, so I tried again. Then I got 2 emails from Pay Pal, each was a reciept saying My payment went through....2 times!!!!!! My account on EM says I still need to pay. This is very bad, it's 150.00 each and that is all I have in my bank account right now. I sent them an email yesterday and have not heard from them, I am very frustrated over this, I have used them before with no issues. Has anyone else had this happen?
    I hope someone from EM sees this and chimes in, I need this fixed yesterday!!!!

    Mike
     
  2. runninlater

    runninlater Full Member ECF Veteran

    Mar 21, 2009
    USA ~ Colorado
    Mike,

    Sorry but it's a national Chinese Holiday and the Chinese suppliers will be gone from Oct 1st to Oct 7th.

    It's unfortunate that Eastmall does not have that information posted on their site.

    Eastmall's communication skills are questionable at best.

    Maybe you can contact Paypal and get some help.

    I know it's really bad news - but I hope this info helped - so sorry.
     
  3. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    Mike


    send me an IM ----
    send me the details of the order number -- and the paypal payment numbers -

    I will ask about it as soon as possible - and get back to you -
    thankyou
     
  4. sachavaca

    sachavaca Super Member ECF Veteran

    Jan 12, 2011
    west coast
    Thank You for the holiday notice. I emailed them before making a $300.00 dollar purchase and got no response. (was thinking is this really someone I want to do business with?). I understand we all have our holidays, we will see how things shape up after oct 7
     
  5. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    I was not given a notice to post -
    I would have posted if I had,
    I always post what I am given
     
  6. mwa102464

    mwa102464 Resting In Peace ECF Veteran

    David Yang, and Di are Eastmalls Backbone to the company and Eastmall is an extremely reputable ecig vendor, You all have nothing to worry about what so ever. :2cool:
     
  7. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*


    Thankyou MWA-

    we do try to do our best --
    David is very busy-
    and I also have a real life aside from this forum,
    sometimes we do get caught up---
    I missed the fact that there is a holiday this week,
    David forgot to tell me-

    I do appologuise for this, -
    I am sorry -

    thankyou for your kind words Matt-- hugggggzzzzzzzz
     
  8. VIPOD

    VIPOD Super Member Verified Member ECF Veteran

    Mar 15, 2010
    NB,Canada
    Agreed...EM will take care of you...and this comes from experience.:thumbs:

    That being said...it's unfortunate that a disclaimer about the holiday was not made available on their website. On the other hand, HealthCabin has made it a point to let their customers know about the holiday (a week in advance), and expected shipping times. They've even offered an across the board discount of 10% during the holiday.

    I needed bulk addy's & carto's, and unfortunately, HC got the business this time.:cry:
     
  9. dshack

    dshack Unregistered Supplier ECF Veteran

    Eastmall's sight appears to be down at the moment.
     
  10. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    Yes,
    I am sorry I did not know about the holiday --- it was an oversight I am sure-
    again I am sorry I did not get to tell you all about it -

    The holiday ends tomorrow, 7th
    so hopefully I can contact someone after that - and try to get some of my and your questions answered.

    hang in there guys !! lol
     
  11. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    As to the website -
    well,
    it is down for me too
    I guess there is some work being done on it ------
     
  12. phatglass

    phatglass Full Member

    May 11, 2011
    NC
    Problem solved!!! I had an email from them the day (if not first thing) thay came back from holiday, problem was fixed with speed and professionalism. Thank you EM

    Mike
     
  13. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    Yes, seems to be all working again now --- lol

    * Hic Cup !!! * lol !! LMAO hahahahahhah
     
  14. humpty

    humpty Reviewer / Blogger ECF Veteran

    Jun 23, 2010
    HK
    website is down again.

    "Error: Access is Denied."
     
  15. JAWS

    JAWS Ultra Member Verified Member ECF Veteran

    Jan 10, 2010
    Cali
    Is there a email address for David Yang? Thanks
     
  16. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    Yes -- web shop is having problems on and off,


    it is being worked on,

    trying to get it fixed up

    should be in a short while-----
     
  17. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*

    I have sent you a PM -- thankyou ---
     
  18. JAWS

    JAWS Ultra Member Verified Member ECF Veteran

    Jan 10, 2010
    Cali
    Thanks Di!!!!!!!!!!!!!!!
     
  19. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    *Australia*
    hahahahaha


    you welcome -----!!!!!!! lol lol lmao - hahahahaha
     
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