Why does my support ticket keep getting marked as resolved? (in progress)

[MwSlim]

I made my order on 6/30, it was shipped to my old address (which your system won't let me remove and keeps reverting back to multiple times throughout the checkout process) the package arrived at my old address July 5 where it was refused and since then is MIA. I have spent over 2 hrs on the phone with the USPS and made multiple trips to the 2 post offices that last showed on the tracking number.

Twice now my support ticket has been marked as resolved yet I still don't have my package. Your customer service has been less than stellar. Which really disappoints me as I have made many purchases and would like to continue to do so in the future. This whole thing has left a very bad taste in my mouth

I hope you guys can do something to help me out

 

[woody55]

Slim, I have answered you multiple times. As of 5:10 yesterday afternoon your package is still in Allen Park as it was scanned again! The keep bouncing it around. As I stated, until it comes back to us I can't do anything about it.

 

[woody55]

on the ticket being resolved, the Desk software close tickets where there have been no reply to me after 7 days.

 

[Adrena]

"Less then stellar" *pout* kind of ruffles my feathers. Woody works hard and work fair. Sorry you're having issues but we can work this out with the right approach.

You have to understand how the system is worked within the programing. I'm sure max has been working to find the package for it to be marked.

As far as the wrong address. Go to "My account" 2nd link "View or change entries in my address book". Edit your box there. The billing address on the account and the billing address on the card used have to match. So if you have moved you may need to notify your cc company or the package will be sent to your last address. The system sent it to your last address for credit card safety? least this is my opinion.

As far as USPS we can see on our end if we can track it still however you have to tackle USPS if the package was not returned to tx as it should have. If we get it I'm sure it can be sent back out. 10 days so far for this. If USPS is doing thing right Danno should see the package soon (if not today). Now we have the weekend we all must wait to see this through..

I'm here to lend support, wishing you the best outcome.... Woody is on top of things.

 

[MwSlim]

"Less then stellar" *pout* kind of ruffles my feathers. Max works hard and work fair. Sorry you're having issues but we can work this out with the right approach.

You have to understand how the system is worked within the programing. I'm sure max has been working to find the package for it to be marked.

As far as the wrong address. Go to "My account" 2nd link "View or change entries in my address book". Edit your box there. The billing address on the account and the billing address on the card used have to match. So if you have moved you may need to notify your cc company or the package will be sent to your last address. The system sent it to your last address for credit card safety? least this is my opinion.

As far as USPS we can see on our end if we can track it still however you have to tackle USPS if the package was not returned to tx as it should have. If we get it I'm sure it can be sent back out. 10 days so far for this. If USPS is doing thing right Danno should see the package soon (if not today). Now we have the weekend we all must wait to see this through..

I'm here to lend support, wishing you the best outcome.... Max is on top of things.

The system wouldn't let me delete my old address but I believe max deleted it for me.

My address is already changed with all of my cards and everything. I moved 4 months ago. I've even had a couple orders from GV arrive correctly at my new place before this one.

I didn't think about shipping and billing address not matching. My billing address I my new address, how was it even able to be shipped to my old one?

Also I don't believe anyone has really tried to track down my package but me. I've been in daily contact with both the Allen park distribution center and the Ann Arbor post office (where my old address is) if somehow it ends up back in AA they are going to hold it for me.

I have gotten no where with the dist. Center, it's like the package just disappeared


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[Adrena]

The system wouldn't let me delete my old address but I believe max deleted it for me.

My address is already changed with all of my cards and everything. I moved 4 months ago. I've even had a couple orders from GV arrive correctly at my new place before this one.

I didn't think about shipping and billing address not matching. My billing address I my new address, how was it even able to be shipped to my old one?


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See max is hard at work. Not sure what happen but Gotvapes will make it right in the manner befitting. I hope you get your goodies soon.

 

[MwSlim]

See max is hard at work. Not sure what happen but Gotvapes will make it right in the manner befitting. I hope you get your goodies soon.

Thanks Adrena, me too!


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[MwSlim]

Strangely 2 letters that were mailed to my old address were forwarded to my new house. Unfortunately that's not the same for my GV package

They were originally mailed 4 days ago compared to 20 days ago for my package



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[lorikay13]

I just got a package from another ecig company yesterday. The postmark on it..........June 8th. The USPS ain't what it used to be!

 

[MwSlim]

Just got off the phone with the Allen Park PO and they said they "believe" my package was sent back to Sugar Land on the 19th and if that was the case it should be there today

Max, Bad or Danno can you guys please let me know if it shows up

There are 2 items in tat package that I have been dying to use, go figure it's that package that goes AWOL not one with drip tips or batteries lol


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[Adrena]

Just got off the phone with the Allen Park PO and they said they "believe" my package was sent back to Sugar Land on the 19th and if that was the case it should be there today

Max, Bad or Danno can you guys please let me know if it shows up

There are 2 items in tat package that I have been dying to use, go figure it's that package that goes AWOL not one with drip tips or batteries lol


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All good things to those that wait. I will tell Danno to be on the lookout but I believe (IF it arrives today) the drop off time is 4 PMish Sugar Land time...

 

[MwSlim]

All good things to those that wait. I will tell Danno to be on the lookout but I believe (IF it arrives today) the drop off time is 4 PMish Sugar Land time...

Thanks Adrena! I believe that makes it around 7pm my time

Man I hope it shows up there!!


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[rdsok]

Sugarland, TX is in central time

 

[VapingTurtle]

Sugarland, TX is in central time

I thought Sugarland was in Texas Time Zone???

 

[MwSlim]

No movement on the tracking


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[rdsok]

No movement on the tracking

That is not unusual with the USPS... I've had a few that didn't show movement and actually showed up at my door. Once you've contacted them about a package, there is little you can do to hurry the USPS along.

 

[MwSlim]

It showed up!!!!!!!!!!!!!!!!!!!!!!!!!




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[MwSlim]

That is not unusual with the USPS... I've had a few that didn't show movement and actually showed up at my door. Once you've contacted them about a package, there is little you can do to hurry the USPS along.

How the hell did you call it?!? lol


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[rdsok]

How the hell did you call it?!? lol

Psychosis... and experiences I would never like to repeat but it will likely happen anyways.