Wish List Giveaway!! An Ongoing Giveaway Thread from EVCigarettes !!
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Sorry for being missing in action for a bit. I was helping out with the overhaul of our website which we finally launched yesterday!! Lemme know if you like the new layout.
Round 10
Entry #2
Aspire Nautilus Adjustable Airflow Tank System - EVcigarettes.com
Layout seems great so far!
Entry #2
Aspire Nautilus Adjustable Airflow Tank System - EVcigarettes.com
Layout seems great so far!
The new layout looks really nice and clean. It loads fast, even on slow internet. I do wish there was an option to load more products per page though.
Homie153, this is in no way a complaint against you personally as I'm sure you are a great person as well, but instead against the company you represent, their customer service policy and the total lack of communication between the two of you which has ultimately cost me time, money, and the item I won.
I received the VTR on 9/22 and PM'd you on the 26th/27th after trying it for the first time. You told me customer service would replace it. You stated this was an in box item with only a minor battery door issue when it was actually an out of box item which was known to be defective and did not include the other items as if it were new. This had been dropped, mangled, laying around for awhile, lost and forgotten then offered as a contest prize. As such, the one-off I received should not be bound by your standard return policy.
Customer service told me since 24 hours had passed I am to blame for all damages. Did you also see the multitude of scratches on the screen? New VTR's come with plastic over the screen. You are claiming I damaged it in all of these ways. You never tested this VTR before offering to send the second VTR which was ultimately never even offered as a replacement.
You can get the extender through the ring just as I did when I received both of them. I even sent your customer service a picture of the brand new extender/adapter you sent me, showing the dent/ding that happened as I forced it through the pre-damaged ring for the first time in order to try it out. That was the only way I was able to tell you it was defective and that the light goes from green to red.
You are claiming that because I told you the VTR did not work the first time I tried it, instead of describing why I think it might not be working that I am to blame for all these damages, because 24 hours had passed.
I am agitated in the way evcigarettes.com customer service has handled the issue. At no point have I even been offered an alternative gift card. This says a lot about evcigarettes.com. If you had tried to sell this VTR to somebody at a discount, and heaven forbid they couldn't respond within 24 hours after receiving it, you would have received the exact same complaint. That is ridiculous.
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Can I just chime in here. I used to work for nordstom's website and I once drove a pair of shoes myself to another state to make a customer happy. When I blew up my sigelei #24 that I got from kidney puncher because there is no button lock and it rolled onto the button setting it off until Tue battery blew, kidney puncher replaced it for only 10 bucks, 1/3 of the retail cost. And when I tried to find parts and couldn't, the owner of an entirely different vendor who had a good relationship with sigelei ended up getting me the entire mod free, and he had nothing to do with the transaction.
My point is that good customer service is alive and well and whatever the deal is with this situation, if it were me, I would replace that vtr for free and drive it to greenleaf myself. Just sayin.
In this thread:
http://www.e-cigarette-forum.com/fo...ee-mods-bv-liquids-giveaways-contest-3-a.html
On page 107, post #1067 on 9/23 you posted the following.
I got my iTaste VTR, love the look of it.
Still need an 18650 though.
If this is a comment about the VTr you won from Homie's contest there is no mention of any damage. As a matter of fact you put
after saying you love the look.Things that make you go Hmmmmm.
Ugh, Stop the DRAMA! I understand Greenleaf that your upset and Homie I see your side also. But this is a public forum. Did this have to be brought here? Could this not have been taken care offline? It's a contest...toss the GD VTR out in the F trash and move on.
Homie, back to the topic at hand. well kind of.
You ask what we thought of the new site.
well it loads alot faster, looks cleaner and really, I like how it handles much better than the one site. Yes, Iused the old site alot and it was frustrating sometimes.
Now the only thing I can suggest and you knew this one was coming is...
LOWER PRICES. laughs hey, I can always ask, right????
That way, my vape budget can buy more stuff.... smiles...
Ok, wishing but your prices are good as they are.
You ask what we thought of the new site.
well it loads alot faster, looks cleaner and really, I like how it handles much better than the one site. Yes, Iused the old site alot and it was frustrating sometimes.
Now the only thing I can suggest and you knew this one was coming is...
LOWER PRICES. laughs hey, I can always ask, right????
That way, my vape budget can buy more stuff.... smiles...
Ok, wishing but your prices are good as they are.
Also to the question you asked about the website....I like it....it's bright and easy to navigate...I have been a long time shopper and it's easy to use and find everything(not that it wasn't before).....it seems faster for me as well.....
I love nordstrom's! Just sayin'
I don't see it as "drama." I found GreenLeaf's experience useful and if I ever win and am offered a product with a caveat vs a gc, I would think very hard on choosing the prize based on what GreenLeaf went through. I also found Homie's reply useful in that at least he responded with an explanation from EVC's side. Could it have been taken care of offline? Possibly, if EVC is still responsive.
I'm having a dilemma myself on whether or not to post in a contest thread to warn people. A vendor (not EVC!) is doing a contest right now when I won his last contest in May and never received the samples. Did I PM him the other day? Yes. Did he respond? No, but he's still online, posting replies and liking posts. Does this feel like a slap in the face? Yes.
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I made sure to communicate to you before we sent out the VTR that it was going to be out of box and you agreed to that. I myself made sure that the product was in working condition because of that. There was no damage to it at all. We also see on another thread that you stated: "Got the VTR and loving the look of it. Still need to order a 18650 battery." If it was dropped, mangled, and damaged when you received it then this wouldn't be a likely post.
You received it and you stated that you were trying different atomizers with and without the adapter that we included. This was the message I sent when I asked you what battery you were using:
"Okay. That should work fine. Try out another clearomizer on the VTR just to make sure it is the device. If it is then you can send us the VTR then we should be able to inspect it and send out a working product. We'll test the 2nd one out before we send it out. You can coordinate the process with the customer service team."
Originally Posted by GreenLeaf
It's a Sony VTC4 2100mah 30amp.
Now, when we got the item back you never said anything about any physical damage to the VTR. When we got the item that you sent back the VTR was damaged so badly that you can't put an adapter or an atomizer on the device any more. We are not going to replace a product because it was damaged. The damage was later acknowledged by you after customer service brought it up. If it was damaged like that when you received it, then it would've been stated in your PM to me on 09/27 and in the customer service emails because you wouldn't have been able to do the troubleshooting of having the adapter on it. No company would cover for damage like that. For that reason, the VTR is not being replaced. We were more than happy to replace the product, but not a damaged product.
You received it and you stated that you were trying different atomizers with and without the adapter that we included. This was the message I sent when I asked you what battery you were using:
"Okay. That should work fine. Try out another clearomizer on the VTR just to make sure it is the device. If it is then you can send us the VTR then we should be able to inspect it and send out a working product. We'll test the 2nd one out before we send it out. You can coordinate the process with the customer service team."
It's a Sony VTC4 2100mah 30amp.
Now, when we got the item back you never said anything about any physical damage to the VTR. When we got the item that you sent back the VTR was damaged so badly that you can't put an adapter or an atomizer on the device any more. We are not going to replace a product because it was damaged. The damage was later acknowledged by you after customer service brought it up. If it was damaged like that when you received it, then it would've been stated in your PM to me on 09/27 and in the customer service emails because you wouldn't have been able to do the troubleshooting of having the adapter on it. No company would cover for damage like that. For that reason, the VTR is not being replaced. We were more than happy to replace the product, but not a damaged product.
Hey Chigal,
ECF doesn't save my messages from that long ago so I cannot view the PM you are talking about. I apologize if I didn't reply to it, because I am pretty good at responding to every message, but maybe that slipped through the cracks. Are you stating that you never received your prize or that you got the prize, but didn't receive samples along with it? If it is the latter, we do not have free samples of juices at this time. We are about to launch our own e-liquid with I think 4 flavors soon and we are trying to get some 3mL sample size bottles done, but getting it looking presentable and the hours it takes to fill those isn't working for us right now so that may just be something we do at conventions or something.
The new layout looks really nice and clean. It loads fast, even on slow internet. I do wish there was an option to load more products per page though.
Thanks for the input!! We were wondering how quick it would load on a slower connection. Yea we're looking to see if the product count per page can be adjusted on this layout. Hopefully there is.
Yea, I can see Greenleaf is frustrated and our customer service team has to go by company policy. We could have deleted his comment, but we're not the kind of company to hide anything. I do apologize to all the ECF readers for this distraction though!
Oh, the vendor who welshed wasn't you. I've never won an EVC contest.
Oh okay.. Phew! You had me feeling bad for not replying to a PM. I take pride in my job... lol.
Correct. Received it on the 22nd, battery received on the 26th, pm'd you on the 27th. That is a small window of time.
I like the look of it regardless of the damaged ring and the multitude of scratches on the screen. You said it was new, therefore you're saying I caused all these damages because I didn't point them out. The thing is you don't sell used out of box items known to be defective, this was a one-off. I knew it had issues. Why am I obligated to tell you why I think it might not be working?
I told you a couple posts back that I was able to test it by forcing the adapter through for the very first time, which dented the adapter in the process. Yes you can get the adapter in if you press it hard enough. I sent a picture of the damage this caused which is much lower than the previous damage on the ring, seeing as it had to go through passed the damage. Yes I sent this picture after I was told it would not be replaced.
You claim you personally tested it. Did you also package it?
I like the look of it regardless of the damaged ring and the multitude of scratches on the screen. You said it was new, therefore you're saying I caused all these damages because I didn't point them out. The thing is you don't sell used out of box items known to be defective, this was a one-off. I knew it had issues. Why am I obligated to tell you why I think it might not be working?
I told you a couple posts back that I was able to test it by forcing the adapter through for the very first time, which dented the adapter in the process. Yes you can get the adapter in if you press it hard enough. I sent a picture of the damage this caused which is much lower than the previous damage on the ring, seeing as it had to go through passed the damage. Yes I sent this picture after I was told it would not be replaced.
You claim you personally tested it. Did you also package it?
I made sure to communicate to you before we sent out the VTR that it was going to be out of box and you agreed to that. I myself made sure that the product was in working condition because of that. There was no damage to it at all. We also see on another thread that you stated: "Got the VTR and loving the look of it. Still need to order a 18650 battery." If it was dropped, mangled, and damaged when you received it then this wouldn't be a likely post.
You received it and you stated that you were trying different atomizers with and without the adapter that we included. This was the message I sent when I asked you what battery you were using:
"Okay. That should work fine. Try out another clearomizer on the VTR just to make sure it is the device. If it is then you can send us the VTR then we should be able to inspect it and send out a working product. We'll test the 2nd one out before we send it out. You can coordinate the process with the customer service team."
Originally Posted by GreenLeaf
It's a Sony VTC4 2100mah 30amp.
Now, when we got the item back you never said anything about any physical damage to the VTR. When we got the item that you sent back the VTR was damaged so badly that you can't put an adapter or an atomizer on the device any more. We are not going to replace a product because it was damaged. The damage was later acknowledged by you after customer service brought it up. If it was damaged like that when you received it, then it would've been stated in your PM to me on 09/27 and in the customer service emails because you wouldn't have been able to do the troubleshooting of having the adapter on it. No company would cover for damage like that. For that reason, the VTR is not being replaced. We were more than happy to replace the product, but not a damaged product.
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