I has come to my attention that approximately 20% of the XL3's have top switch issues.
A few of them have failed outright.
After speaking with the manufacturer last night we "discovered" there are some slight issues that they are correcting.
I have a shipment of them coming in as soon as this is done, they say today, so a week out for delivery. (04/20/2012)
This does NOT affect your ability to get the green setting, only for those who received a switch that mysteriously stopped working. Any XL3 switch that stops working within a week or so will be replaced free of charge. I only require the old one be sent back and I'll cover shipping. The reason for the one week requirement is every switch that has failed has done so in the first day. This isn't a problem that will become evident later on, you'll know right away.
Obviously I will continue to warranty all items but this is just so we do not confuse two issues, or run into the me too syndrome, or swap out switches for swapping sake, if you have an issue with your XL3 at some point in the future, please contact me but unless this happens the same day, it is not the same problem I am discussing now.
The problem:
The pin on the XL3 is a bit too low and a solder point on the inside is a little too thin, combined this can cause the lights to go on but no atomizer firing. If the point doesn't make contact with your atomizer it will not fire and if the solder point snaps you'll get no voltage out. Two different issues that look exactly the same on the surface unless you have a multimeter to test.
For those with questions on the green setting.
The XL3 was designed to allow as little heat and contact loss as possible, as such, the XL3 lets you get the "green" setting (4.1-4.2v) for a short period of time while your battery is fresh. Old batteries, used batteries and poor chargers are some of the reasons you might not get green, this does not mean the switch is defective in any way, just that your battery is not capable of outputting the required 4.1-4.2v
The XL3 is NOT a booster, it can only use the voltage in your battery. No one will be able to get green for very long.
A few of them have failed outright.
After speaking with the manufacturer last night we "discovered" there are some slight issues that they are correcting.
I have a shipment of them coming in as soon as this is done, they say today, so a week out for delivery. (04/20/2012)
This does NOT affect your ability to get the green setting, only for those who received a switch that mysteriously stopped working. Any XL3 switch that stops working within a week or so will be replaced free of charge. I only require the old one be sent back and I'll cover shipping. The reason for the one week requirement is every switch that has failed has done so in the first day. This isn't a problem that will become evident later on, you'll know right away.
Obviously I will continue to warranty all items but this is just so we do not confuse two issues, or run into the me too syndrome, or swap out switches for swapping sake, if you have an issue with your XL3 at some point in the future, please contact me but unless this happens the same day, it is not the same problem I am discussing now.
The problem:
The pin on the XL3 is a bit too low and a solder point on the inside is a little too thin, combined this can cause the lights to go on but no atomizer firing. If the point doesn't make contact with your atomizer it will not fire and if the solder point snaps you'll get no voltage out. Two different issues that look exactly the same on the surface unless you have a multimeter to test.
For those with questions on the green setting.
The XL3 was designed to allow as little heat and contact loss as possible, as such, the XL3 lets you get the "green" setting (4.1-4.2v) for a short period of time while your battery is fresh. Old batteries, used batteries and poor chargers are some of the reasons you might not get green, this does not mean the switch is defective in any way, just that your battery is not capable of outputting the required 4.1-4.2v
The XL3 is NOT a booster, it can only use the voltage in your battery. No one will be able to get green for very long.
