ZNA 30 DRIVING ME INSANE!! Auto Fire!!

[mariotenuta]

Hi guys,
I just won a ZNA 30 on a vape auction. It is less than 2 weeks I have it and the thing just freaking started autofiring!! I tried everything. Cleaning in between the switch . Cleaning near the pin and connections nothing works. I cant believe such an expensive piece is already defective!!!! Is there something Im missing here? Does somebody have any advice or am I screwed and need to send the device to HOH ?

Thanks again!

 

[GemCutter]

I've heard some autofire issues can be fixed by pressing the fire button down HARD to reposition the board. If that doesn't work you can send it in, they fix it and send it back out the same day they get it. Serial numbers below 800 have transferable warranties for a year, of not they have a cap at $70 max for repairs, which isn't that bad considering the board is $50. This is likely a board issue so you can't really blame house of hybrids.

 

[mariotenuta]

Thanks for the tip. I pressed as hard as I could and nothing . I will send it off tomorrow. Thanks

 

[GemCutter]

Warranty Service Request Form

 

[mariotenuta]

Thanks GemCutter Im going to hold off a few days keep researching and fiddling and hope for the best.

 

[MrPlink]

I've heard some autofire issues can be fixed by pressing the fire button down HARD to reposition the board. If that doesn't work you can send it in, they fix it and send it back out the same day they get it. Serial numbers below 800 have transferable warranties for a year, of not they have a cap at $70 max for repairs, which isn't that bad considering the board is $50. This is likely a board issue so you can't really blame house of hybrids.

If it is due to the position of the board then you can totally blame HoH. Either built incorrectly, poorly designed or possibly both.

 

[jayandpeg]

Sad man here. Mine did the same thing. I have a zna30 broke. A vaporshark30 had to send it in for service at least they paid for shipping, the charge light was stuck on. Also a hana modz dna30 the one I expected to have problems with has been perfect.

 

[misplacedsooner]

i have a perfection vapes zna 20. board was faulty and would autofire constantly or not at all. 5 click lock didnt work and with a battery in it never turned off til batt died. all my aw batts didnt work even though they were bought at the same place same time and all work with everything else. sent it in to hoh and it was sent back to me and guess what? less than 20 hours later i have the same problem... im just sick!!!! spending so much on a mod i cant use and havent even had in my possession most of the time. it will be sent off once again tomorrow. a mod this expensive should not have this problem period!!!

 

[Dannation]

I have been dealing with this exact same issue for some time now, I bought the ZNA brand new towards the end of April, and one week after using it the auto firing issue started. In my idiotic and frantic attempts to reseat the board by pressing on the button and the top seal on the back of the DNA module I pretty severely screwed up my ZNA's body and finish.

In deep despair I sadly sent it in to HOH expecting the worst, but barely 2 days later I got a call from Zen himself. He was an incredibly gracious man, and felt bad about my super frustrating experience, and as such, he sent me out a replacement model, essentially a refurbished ZNA, at absolutely no cost to me. He may not have his designs perfected to the point where they are completely bug free, but he is a seriously solid guy when it comes to how firmly he stands behind his products.

I sent my ZNA off to HOH on a Tuesday, talked to him on Thursday, and had my new replacement model in my mailbox by Saturday of the same week. What really busts my balls though is the fact that the replacement ZNA, having performed perfectly for a solid 2-3 weeks, just started having the exact same firing issue about a week ago. This, as you can imagine, is insanely frustrating, but I will tell you, after the experience I had with him servicing it before, I am supremely confident he will gladly fix it (hopefully permanently) yet again for me.

If you want my advice, take some deep breaths, grab your 2nd favorite mod to use for the next week or so, don't try to mess with the ZNA, and send it directly off to HOH. His design, or perhaps the DNA30's design, has a severe flaw, and in my mind, it's not worth the risk of voiding your warranty trying to DIY fix it yourself when you have a solid warranty service that, from my experience, is very dependable and very fast.

The real ..... for me though is that after a week-ish of sitting by itself, not being used, the night before I was going to send it off to HOH, I resecured the body tube threads, and now she's been working perfectly for the past 3 hours. I want to believe the auto-firing won't come back, but my previous experience tells me I shouldn't hold my breath. **Sigh** I'll comment again if I run into more issues.

 

[Vito Capone]

HoH definitely tries to take care of their customers, I didn't have any issues with auto firing, I wasn't paying attention and dropped a battery in my zna the wrong way and cooked mine. I made a 5 minute call to hoh that day and was told to send it to them and at most it would be $70. I sent it in late on a Thursday and had it back the following Wednesday. When I spoke to hoh they said they could turn it in a couple of hours and that is what they did. I got my unit back along with the check I sent and a note apologizing for the inconvenience. They even upgraded my top cap at no additional cost.