Customer feedback thread

[VON]

Rob,

Your customer service is absolutely the best bar none! I was really impressed with how you deal with DOA issues. The minute I told you I had a bad 801 atty--I didn't have to ask, you immediately sent me another one (without asking me to send the bad one back to you).

It is so hard to find ANY business that practices good customer service. I hand out your business cards to everyone that asks me "what the Hell you are smoking," with confidence knowing they too will be treated with excellent customer service.

That one act of customer service cemented our relationship. I will be a loyal Vapor Kings customer for as long as you are in business.

 

[stubear62]

Hey Rob,
Got my batts for the 6v on vaping the GGTS@. I forgot the charger, but I will need to wait until next month.
I just want to say that instead of Reg gas in my Lamborgini, it just had High Test and WOW!! I had 5v, not 6v and this is FANTASTIC!
The switch button is better and I can feel the locking ring getting tight now. Also the magnets work great too since I don't have the feeling in my ring fingers, I can actually get a hit everytime.. I knew it wasn't my Lamborgini missing..
I'm loving this more than ever!!
Actually, the switch looks 100x better being all brass and not the aluminum ring on it.
The shipping, again, SUPER FAST!

 

[philster]

Outstanding customer service after receiving a defective Car lighter to USB adapter.
Always fast shipping on my orders.
Highly recommended!!!

 

[vt100]

Thank you for another excellent order! Received my GG AVS complete upgrade and some miscellaneous items. Package shipped Monday and was at my house Wednesday when I got home. Your customer service is fantastic!

 

[EasyDraw]

Ordered a Joye 510 Starter Kit on Sunday night, it shipped Monday AM, arrived today (Wednesday). Incredible! Thanks a lot, Vapor Kings krewe!

On a side note, I have only been using the 510 for a couple of hours and I can already tell I will only use my 901s in case of emergency! LOVE the push-button battery, seems to give a greatly improved draw and produces GREAT vapor! Now to decide on a juice for my additonal battery/atty order that I'm about to make...I'm thinking coffee!

Thanks again, VK!

Bob Hart
Metairie, LA

 

[checkflag]

Rob, I still cannot contact you from your website, and yes I am logged in. Every attempt
to get to contact you leads right to the "about us" page. I want to replace a bad atty I
got from you, my green 901 atty.

Order date: 08/09/2010
Order#: 15987

If you can just throw one in the mail it would make this a whole lot easier.

 

[SSRob]

Will do Check. I have someone looking into the How to contact us link.

Thanks
Rob

 

[Booboo357]

I ordered from you about 2 weeks ago and just wanted to thank you for the fast shipping. I ordered my first e cig from you I got the ego starter kit.
I'ts great,I'm still smoking regular cigaretts but no where near as much.
thanks again for having my ego at my door in 2 days.

 

[kelleymcm]

Adding to the love ......... I just did my 1st order ,

Monday night, shipped Tues, received b-4 noon Wednesday !!!!

Just amazing ..... thanks so much !!

 

[panderson01]

Ordered for the first time from these guys.

Ordered 11/8
Shipped 11/9
Received 11/12 (probably would have received the 11th, but no mail on Veteran's Day)
Received 1 wrong item
Notified them 11/12 (Friday)
Received response 11/15 (Monday)
Received correct item 11/17 with prepaid return postage

So that's a total of 9 days from order to door, after getting it wrong the first time and fixing it. This is with a holiday and a weekend in the middle.

Moral of the story, if they continue operating like this, I see a bright future for these guys.

Thanks for the top notch customer service! I'm sure we will be doing business in the future!

Regards,
Paul

 

[boomboom]

Great communication with me. Answered all my questions right away and it must have been in the middle of the night. I don't think Rob ever sleeps! Went above and beyond in trying to make things the best they could be and saved my a lot of money in the process. Customer for life right here!!!

 

[SSRob]

Thank you for your post boomboom. I do what I can...sometimes I slack. I probably live on 4-5 hours a sleep a day...but that's all I really need most times. I do like to sleep in on the weekends though!

 

[mlinky]

Rob - Got my 2ohm 510 cartos yesterday. Just wanted to thank you for the quick shipping and awesome product!

 

[rogerdugans]

Placed order on 6 December.
Added to order via telephone on 7 December.
Received order on 9 December

Fastest shipment I have received from anyone in the e-cig business, and as fast as I have seen online without paying huge money for next day.

Thanks Rob and VK.

 

[B-Rad_The_Mad_Vapr]

Placed order on 6 December.
Added to order via telephone on 7 December.
Received order on 9 December

Fastest shipment I have received from anyone in the e-cig business, and as fast as I have seen online without paying huge money for next day.

Thanks Rob and VK.

+1 (ditto) did the exact thing placed order /added to order next day & received
VK's ROCKS!

 

[spider76]

I wanted to post a thanks to Rob & VaporKings. I have placed a few orders with them and received my shipments quickly and with no problems at all. Any time I have called in with any questions Rob was happy to take the time to answer my questions. I am very happy with everything I have received from Vapor Kings, Thanks again.

 

[Cajun83]

Thanks Rob! Got my order in (Two drip tips and a bulk pack of 510 atty's) All ten atty's fired up first try and the drip tips are great.

Vapor Kings ROCKS!

 

[Epsilon]

I just wanted to give y'all both love and hate for the speed of the shipment.

Love, because the shipping time? AWESOME. Really. Out of the things I ordered for my first PV purchase, the cartos from y'all were the first things to arrive.

Hate, because then I had to stare longingly at said cartos for three days while I waited for my other stuff to arrive.

Thanks for the good service.

 

[sickofanalogs]

I have ordered from Rob several times around a year ago and then went back to the analogs Well, I have never seen such great service and super fast shipping! He always answered my questions and believe me, they were many lol. 2 big thumbs up for vapor kings!

 

[Steef]

Thanks Rob,
Mom got her stash yesterday,,,,, All Good!!!!! Appreciate you fixing my order and quick shipping.....

Gotta keep em happy!!!

Thanks Again,,,,

Good Vapes~~~~~~

Steef