Hello ECF Folks,
I've been vaping for about 6 months and still have lots to learn but I've done a fair amount of newbie reading. I will search for detailed information on my question but I thought some of you might provide some insight or opinions.
The second starter kit I bought was the Smokeless Image Volt with one auto and one manual 78mm batteries and I also bought one X2 battery. After about 4 weeks the manual quit taking a charge and a week or so later the X2 wouldn't take a charge. I contacted Smokeless Image and was given a RMA number and told to ship them back. Smokeless Image sent me an email saying they arrived with a lot of E liquid in the package and that they were shipping them back to me.
First of all I'd appreciate any advise about how to avoid this with my other batteries. My first starter kit is said to be a lesser product than Smokeless Image however 6 months after purchase those batteries are still working fine. I don't believe I misused the Volt batteries and I've been careful not to overfill cartridges as well as to never top off carts with them still attached to the battery.
I was aware leakage could happen however I'm wondering how much of this was my fault and how much was caused by product design flaws. I'm very disappointed with Smokeless Image's reply which lacked any helpful info, was trite and really only said: S.O.L.. I'd heard their customer service was excellent, a fact that played into my deciding to purchase from them.
A quote from their site leads me to believe I should've received more satisfactory treatment...
VOLT Sealed Automatics: You just have to inhale to get vapor. They are resistant to nicquid (eliquid) getting inside but are not eliquid proof.
VOLT Manual Batteries: You have to press a button to get vapor but they are completely nicquid (eliquid) proof.
Since the manual battery is "completely eliquid proof" why aren't they replacing it? They say they have a 3 month warranty. Also, I find it hard to believe the volume of liquid said to be in the package could build up in the X2 in approximately 4 weeks.
I'm thinking of asking them again about why they wouldn't replace the manual battery but given how I was treated I don't have much hope when it comes to their desire to retain a customer. Since I've read so many positive things about Smokeless Image's customer service I'm disappointed with how I was treated and I hope this doesn't happen to other Volt owners!
Lastly, any tips on avoiding this leakage would be greatly appreciated. Should I store my batteries standing upside down hoping any liquid might leak back out? Sorry about the long-winded post ~ this is my first problem with an e-cig vendor and it feels even worse coming from a company with a reputation for good customer service.
I've been vaping for about 6 months and still have lots to learn but I've done a fair amount of newbie reading. I will search for detailed information on my question but I thought some of you might provide some insight or opinions.
The second starter kit I bought was the Smokeless Image Volt with one auto and one manual 78mm batteries and I also bought one X2 battery. After about 4 weeks the manual quit taking a charge and a week or so later the X2 wouldn't take a charge. I contacted Smokeless Image and was given a RMA number and told to ship them back. Smokeless Image sent me an email saying they arrived with a lot of E liquid in the package and that they were shipping them back to me.
First of all I'd appreciate any advise about how to avoid this with my other batteries. My first starter kit is said to be a lesser product than Smokeless Image however 6 months after purchase those batteries are still working fine. I don't believe I misused the Volt batteries and I've been careful not to overfill cartridges as well as to never top off carts with them still attached to the battery.
I was aware leakage could happen however I'm wondering how much of this was my fault and how much was caused by product design flaws. I'm very disappointed with Smokeless Image's reply which lacked any helpful info, was trite and really only said: S.O.L.. I'd heard their customer service was excellent, a fact that played into my deciding to purchase from them.
A quote from their site leads me to believe I should've received more satisfactory treatment...
VOLT Sealed Automatics: You just have to inhale to get vapor. They are resistant to nicquid (eliquid) getting inside but are not eliquid proof.
VOLT Manual Batteries: You have to press a button to get vapor but they are completely nicquid (eliquid) proof.
Since the manual battery is "completely eliquid proof" why aren't they replacing it? They say they have a 3 month warranty. Also, I find it hard to believe the volume of liquid said to be in the package could build up in the X2 in approximately 4 weeks.
I'm thinking of asking them again about why they wouldn't replace the manual battery but given how I was treated I don't have much hope when it comes to their desire to retain a customer. Since I've read so many positive things about Smokeless Image's customer service I'm disappointed with how I was treated and I hope this doesn't happen to other Volt owners!
Lastly, any tips on avoiding this leakage would be greatly appreciated. Should I store my batteries standing upside down hoping any liquid might leak back out? Sorry about the long-winded post ~ this is my first problem with an e-cig vendor and it feels even worse coming from a company with a reputation for good customer service.
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) standing up with the clearomizer still attached. I will be more careful and take it apart now after reading here. I haven't had leaking issues yet, but from what I read they can and will happen. Also there is a part of the forum I came across for "Battery Issues". From reading and watching youtube videos I've learned how to clean my batteries and what tools to use, but I don't expect every battery to work perfectly (the equipment isn't that expensive) and I'm glad SI will work to make things right.
