Thats wrong buddy. We have problem with people that cant find any positive for GG like this guy! Its not more than obvious what he tries to do?
imeo, you really should do some homework before making comments like that.
Let me give you a little insight... (which your local distributor could probably help you with).
Tokes is a regular on the Australian forums, IRC and meets. He was also one of the first to own a 2009 GGTS (complete with every accessory ever made for it). And he made sure everyone he met knew how great a PV it was. He was one of your greatest advocates - by a long shot. He proudly showed it off, defended it's price and gloated over the build quality.
Tokes' praise for the 2009 GGTS led to Hopefull buying one. His praise also led to a fair few people to buying them from Hopefull.
His post was comparing the 2009 and 2010 models. He came in contact with a 2010 version after a cry for help from another regular (who blew 9 atties in the first 1-2 days using it). The issue turned out to be user error - which might suggest that something needs to be done about the instructions.
Tokes still loves his 2009 GGTS, but wasn't so impressed by the quality of the 2010 model. So he he posted about it and copped a mouthful from the fanboys.
And that's to be expected. But as the manufacturer, you shouldn't be discrediting one of your better advocates simply because he said something you didn't like.