3 Rivas DEAD MAIL HELP!

[babyblueut]

I can not believe this I orderd 3 Rivas the tracking number says

Your item could not be delivered or returned to the sender. It is being forwarded to a USPS mail recovery center where it will be processed.
Detailed Results:

Dead Mail / Sent to Mail Recovery Center

Undeliverable as Addressed, March 01, 2011, 7:00 am, salt LAKE CITY, UT 84104 Processed through Sort Facility, March 01, 2011, 1:23 am, salt LAKE CITY, UT 84199 Missent, February 28, 2011, 6:56 am

Arrival at Post Office, February 28, 2011, 6:43 am, SALT LAKE CITY, UT 84118

now what do I do? I am very lost Now I am out money and Rivas

I have called them and they tell me that the package will now be sent to Atlanta Georgia to be investigated. they said they have to open it and try to decide where it came from and where it is supposed to be going, I dont understand that as there is a tracking number. anyway they tell me they dont know when I would get it, could be several weeks if I even get it at all.
.
Unbelievable, anyone else every have this happen!

 

[pkj]

Contact Liberty Flights

Telephone : 888-807-3015

Support : support@liberty-flights.com
Sales : sales@liberty-flights.com

It appears your package was damaged in shipping. Let LF know right away and send them the same info you just posted here. Also include your order number. Your order number and this damaged package notice should get you on the way to resolving this miserable problem.

Hope this helps,
Paula

 

[babyblueut]

Thanks Paula, I have emailed them, this is just really frustrating these were for other people that have already paid for them, and they will be mad at me for it even though it was not my fault.

 

[pkj]

Ouch. That does make it tough.

You can always show them the Dead Mail information from USPS.com
You can email them a copy of *Support Request* you just sent to Liberty Flights.
And you can forward them all updates and status reports as you receive them.

That should prove to these people that you are on the up & up and doing everything humanly possible to get this miserable situation resolved. Thank heaven you are dealing with LF. They are a reputable supplier with fast shipping and excellent customer service.

Can you imagine if this would have happened with a supplier located in China? San Diego to Salt Lake City should be pretty fast shipping. Keep us posted here as to how this shakes out for you.

Happy Vaping and wishing you all the best,
Paula

 

[babyblueut]

I will keep you updated, I was talked into being the middle man, did not really want to do it but the people I am getting these for either dont want to do it themselves or cant, Im not trying to make money or anything I just agreed to do all of the ordering, Gah! Now I kind of wish I hadn't, It has been really nice seeing alot of people get off cigarettes and knowing that I have played a part in it and up until now I have not had a problem, just breaks my heart that I now have to tell some of them , sorry you will have to smoke for another week

 

[Katya]

Grrr....

No good deed goes unpunished. I'm so sorry.

I'm sure Ty will send you a replacement right away. He's a good man.

 

[Mvgratz]

Calling them is normally MUCH faster than waiting on an email response. Telephone : 888-807-3015

 

[babyblueut]

Yay! Just got off the phone with Ty, He is such a sweetheart! I think I am in love anyway they are re shipping my order and he will deal with the post office.

Thanks Ty and Liberty Flights, Love yo guys.

 

[Katya]

Yay! Just got off the phone with Ty, He is such a sweetheart! I think I am in love

Be careful. He'll break your heart.

The shades, the cig dangling from his lips...

 

[pkj]

Great News! IF and that is a big IF the first order makes its way to your house, you can always ship it back to LF. So glad to hear it is being reshipped to you. This is the best and fastest solution to a miserable situation.

Now you can give really good news to your friends

Happy Vaping,
Paula

 

[cherewine]

I will keep you updated, I was talked into being the middle man, did not really want to do it but the people I am getting these for either dont want to do it themselves or cant, Im not trying to make money or anything I just agreed to do all of the ordering, Gah! Now I kind of wish I hadn't, It has been really nice seeing alot of people get off cigarettes and knowing that I have played a part in it and up until now I have not had a problem, just breaks my heart that I now have to tell some of them , sorry you will have to smoke for another week

I know oh so well what your talking about being the "middle man" for others as I have been doing the same and it's getting to be more of a headache than its worth lately. I started out getting a couple kits for co-workers and it has snowballed on me now as more have "caught on" to what I got these people, lol. I'm not in it to make a buck either, although I have heard it over and over again that I should. Great to hear your problem has been resolved and good luck!

 

[ImYourSalt]

Be careful. He'll break your heart.

The shades, the cig dangling from his lips...

Katya is wise.

Other than that... I am sorry for the delay, I do wish we had a more reliable delivery method...

 

[babyblueut]

received My replacement shipment today, Thank you very much! I hope things get sorted with the lost/damaged package and If it does make it to me by some miracle I will gladly ship it back to you. Thanks again you guys are the best!

 

[Godzilla]

Way to go LF!

 

[pkj]

received My replacement shipment today, Thank you very much! I hope things get sorted with the lost/damaged package and If it does make it to me by some miracle I will gladly ship it back to you. Thanks again you guys are the best!

Wish we had a LIKE button. I'd hit it 100 times. This is great news.
Now you can be ~~ Happily Vaping ~~
Paula