Need a Little Help

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madhero

Super Member
ECF Veteran
Verified Member
Oct 3, 2011
567
333
Singapore
Hi guys. I was wondering if anyone could shed a little light on this.

I placed an order with Electronicstix on 31 December 2011. Order was processed at lightning speed and package was sent out the very next day! Yeah, even on New Year's Day (How wonderful can the guys at Electronicstix get?!?!).

Problem is, I have yet to get my package till today (despite the fact that I had paid for Priority International, costing me almost USD$30). I tried to track the item with the tracking number provided and all I got was the below results.

Result 1

CJXXXXXXX

Priority Mail International Parcels

Processed Through Sort Facility

January 03, 2012, 9:35 pm

ISC LOS ANGELES CA (USPS)

International Parcels



Arrived at Sort Facility

January 03, 2012, 9:35 pm

ISC LOS ANGELES CA (USPS)

Processed through USPS Sort Facility

January 02, 2012, 7:06 pm

LOS ANGELES, CA 90009

Processed through USPS Sort Facility

January 02, 2012, 2:53 am

LOS ANGELES, CA 90052

Electronic Shipping Info Received

January 01, 2012

Processed through USPS Sort Facility

December 31, 2011, 9:37 pm

SALT LAKE CITY, UT 84199

Acceptance

December 31, 2011, 3:32 pm

OGDEN, UT 84405




I tried to e-mail Electronicstix for help but was told that it is already in my country and I am supposed to check with my local post. See reply:

" It has left our country and has been at your international service center. you need to contact them as i cannot. they are in your country not mine. If you check out shipping terms and conditions once they leave our country we are not responsible for the items.But below is the tracking info i have found."

Date
Time
Location
Status
January 3, 2012
21:35:00
ARRIVED AT INTERNATIONAL SERVICE CENTER
January 3, 2012
21:35:00
INTERNATIONAL DISPATCH READY
January 3, 2012
20:11:00
SALT LAKE CITY, UT 84199
DEPART USPS SORT FACILITY
January 2, 2012
19:06:00
LOS ANGELES, CA 90009
PROCESSED THROUGH USPS SORT FACILITY
January 2, 2012
02:53:00
LOS ANGELES, CA 90052
PROCESSED THROUGH USPS SORT FACILITY
December 31, 2011
21:37:00
SALT LAKE CITY, UT 84199
PROCESSED THROUGH USPS SORT FACILITY
December 31, 2011
15:32:00
OGDEN, UT 84405
ACCEPT OR PICKUP
December 31, 2011
11:07:00
84401
Electronic Notification





Apparently, the last 2 boxes had no location indicated in Electronicstix's reply but acording to the tracking I had, it was indicated that it is still in LA. So I made a check with my local post and was told that no such package has reached my country. So now I'm stuck. Where is my stuff?? I tried to get into USPS's website to e-mail them but was unable to. Clicking on the drop down box to e-mail them didn't work. Site bug? I don't know.

Problem is, based on the tracking results below, is my package in ISC Los Angeles CA still? or is it already in my country or just plain missing?? Would appreciate some kind soul who has met with the same situation enlighten me a little.
Result 1

CJXXXXXXX

Priority Mail International Parcels

Processed Through Sort Facility

January 03, 2012, 9:35 pm

ISC LOS ANGELES CA (USPS)

International Parcels



Arrived at Sort Facility

January 03, 2012, 9:35 pm

ISC LOS ANGELES CA (USPS)

Processed through USPS Sort Facility

January 02, 2012, 7:06 pm

LOS ANGELES, CA 90009

Processed through USPS Sort Facility

January 02, 2012, 2:53 am

LOS ANGELES, CA 90052

Electronic Shipping Info Received

January 01, 2012

Processed through USPS Sort Facility

December 31, 2011, 9:37 pm

SALT LAKE CITY, UT 84199

Acceptance

December 31, 2011, 3:32 pm

OGDEN, UT 84405

 

madhero

Super Member
ECF Veteran
Verified Member
Oct 3, 2011
567
333
Singapore
Wow. This post has been left here for 2 days and no word from ElectoronicStix at all.
Complete flip side of the coin compared to ProVape when it comes to Customer Service.
Guess I learnt my lesson.
Thanks people at ElectronicStix. I guess you guys should put up a sign on your site in really big bold letters saying "ONCE MONEY RECEIVED, ITS YOUR DAMN PROBLEM!"


SS GGTS #968 / Provari Black Chrome / Genesis Line / BDV Big Daddy & Lil Mama tanks (SS tubes) / Odysseus
- Megalodon (en-route)
- Next target (provape1 & Chrome Provari with Blue LED)
 

Ariel_MX

Vaping Master
ECF Veteran
Verified Member
Feb 15, 2010
3,511
5,048
51
Guadalajara, México
Hi guys. I was wondering if anyone could shed a little light on this.

I placed an order with Electronicstix on 31 December 2011. Order was processed at lightning speed and package was sent out the very next day! Yeah, even on New Year's Day (How wonderful can the guys at Electronicstix get?!?!).

Problem is, I have yet to get my package till today (despite the fact that I had paid for Priority International, costing me almost USD$30). I tried to track the item with the tracking number provided and all I got was the below results.

Result 1
CJXXXXXXX
Priority Mail International Parcels
Processed Through Sort Facility
January 03, 2012, 9:35 pm
ISC LOS ANGELES CA (USPS)
International Parcels


Arrived at Sort Facility
January 03, 2012, 9:35 pm
ISC LOS ANGELES CA (USPS)
Processed through USPS Sort Facility
January 02, 2012, 7:06 pm
LOS ANGELES, CA 90009
Processed through USPS Sort Facility
January 02, 2012, 2:53 am
LOS ANGELES, CA 90052
Electronic Shipping Info Received
January 01, 2012
Processed through USPS Sort Facility
December 31, 2011, 9:37 pm
SALT LAKE CITY, UT 84199
Acceptance
December 31, 2011, 3:32 pm
OGDEN, UT 84405




I tried to e-mail Electronicstix for help but was told that it is already in my country and I am supposed to check with my local post. See reply:

" It has left our country and has been at your international service center. you need to contact them as i cannot. they are in your country not mine. If you check out shipping terms and conditions once they leave our country we are not responsible for the items.But below is the tracking info i have found."

DateTimeLocationStatus
January 3, 201221:35:00ARRIVED AT INTERNATIONAL SERVICE CENTER
January 3, 201221:35:00INTERNATIONAL DISPATCH READY
January 3, 201220:11:00SALT LAKE CITY, UT 84199DEPART USPS SORT FACILITY
January 2, 201219:06:00LOS ANGELES, CA 90009PROCESSED THROUGH USPS SORT FACILITY
January 2, 201202:53:00LOS ANGELES, CA 90052PROCESSED THROUGH USPS SORT FACILITY
December 31, 201121:37:00SALT LAKE CITY, UT 84199PROCESSED THROUGH USPS SORT FACILITY
December 31, 201115:32:00OGDEN, UT 84405ACCEPT OR PICKUP
December 31, 201111:07:0084401Electronic Notification






Apparently, the last 2 boxes had no location indicated in Electronicstix's reply but acording to the tracking I had, it was indicated that it is still in LA. So I made a check with my local post and was told that no such package has reached my country. So now I'm stuck. Where is my stuff?? I tried to get into USPS's website to e-mail them but was unable to. Clicking on the drop down box to e-mail them didn't work. Site bug? I don't know.

Problem is, based on the tracking results below, is my package in ISC Los Angeles CA still? or is it already in my country or just plain missing?? Would appreciate some kind soul who has met with the same situation enlighten me a little.
Result 1
CJXXXXXXX
Priority Mail International Parcels
Processed Through Sort Facility
January 03, 2012, 9:35 pm
ISC LOS ANGELES CA (USPS)
International Parcels


Arrived at Sort Facility
January 03, 2012, 9:35 pm
ISC LOS ANGELES CA (USPS)
Processed through USPS Sort Facility
January 02, 2012, 7:06 pm
LOS ANGELES, CA 90009
Processed through USPS Sort Facility
January 02, 2012, 2:53 am
LOS ANGELES, CA 90052
Electronic Shipping Info Received
January 01, 2012
Processed through USPS Sort Facility
December 31, 2011, 9:37 pm
SALT LAKE CITY, UT 84199
Acceptance
December 31, 2011, 3:32 pm
OGDEN, UT 84405

What I see is that your package was already processed to International shipping, so I think that is the last satus you will see on USPS (your package is on its way to Singapore). I have saw the same status when I have bought from USA stores, usually the next thing that happens is that the package will enter your country, and then you will be able to track with your country postal service tracking system.

For example, a package was sent to me from Croatia on November 21, 2011, the last status on the Croatian postal service was from November 23, 2011: "Insert item into bag (Otb)". The package showed until today in the local postal service tracking system (almost two months later).

So my advice is just to wait, since you paid "Priority International" you shouldn't be worried, sometimes the packages will take a lot of time in transit to the destination country.

Do not worry, you package will reach you :)

Sometimes you will see a little more detailed info on the full version page of USPS:
https://tools.usps.com/go/TrackConfirmAction

In my own experience Electronicstix has great customer service, they are great guys. I think there is not much they could do right now since you package is now on the postal service hands.
 
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