Alien Visions has officially rocked my world!!!

[eikon]

So i finally got my 2 bottles of Boba's today (ordered a bunch of stuff from a several vendors on the 16th! AVE was the first to get here, gota love USPS) I ordered 12mg, the bottles say "L" the juice is thin, but not watery, kinda pinkish and the flavor is a slightly smokey tobacco with heavy unsweetened chocolate overtone... if it is a bad batch, i cant wait to try the good stuff, it is the best tobacco flavor i have had to date.

 

[Ddubya]

Got my replacement RY4 in today--that is pretty quick fix--like 4 days.

 

[mendnwngs]

I sent a trouble ticket on the AVE site like 3 days ago and still no response... for those that sent trouble tickets, how long did it take for them to get back to you?

He's in transit right now from what I understand.. (Moving back to the USA) so it may be a bit before you hear back.

From all i've heard, hes really good about making things right, so Im sure you'll get a response..

It may just require a little patience right now.

-Jason

 

[missyjo919]

I sent a trouble ticket on the AVE site like 3 days ago and still no response... for those that sent trouble tickets, how long did it take for them to get back to you?

Here's what Ben posted on April 17th on the home page of Alien Visions...

"What might be new to you is that it’s time to pack it all up and get headed over, so for the next week to 12 days we’ll be suspending all support activities just while we move back to the states and get re-established. Sales and shipments will still be processed but e-mails, calls, and help desk tickets will have to be put on hold and we ask that if you can to hold all support requests until we’re back up and running. Once we’re moved and ready we’ll make a post on the home page of the site and to all our partner forums. Our goal is to make this move as easy on you guys as possible."


I had a personal email from him the other day saying that once he get's into the States he will personally see what the issue with the juices is and work to get everything fixed.

 

[ATX]

Okay I'm kinda freaking out here... I just went to the AV site and Bobas is not there anymore. Am I missing something? Ben can't just up and eliminate the best flavor on his site!?! This is terrible, my bottle is almost empty and I can't place a refill order. NOOOOO! I'm not even motivated to go somewhere else and look at their flavors, i just wanna pout.

 

[allaboutthevapor]

Okay I'm kinda freaking out here... I just went to the AV site and Bobas is not there anymore. Am I missing something? Ben can't just up and eliminate the best flavor on his site!?! This is terrible, my bottle is almost empty and I can't place a refill order. NOOOOO! I'm not even motivated to go somewhere else and look at their flavors, i just wanna pout.

it looks like he took it down due to the bad batch that has gone out. He will settle it when he gets back in the country and then put it back up when he gets the quality issues handled.

 

[ATX]

Okay well I feel a little bit better now. I was NOT happy when I clicked page 2 and still did not see it in the lineup. I just got my mom hooked on Boba's as well and she was dead set on buying some today, oh well I guess we will all be waiting a little longer. It's worth the wait if the next order is anything like my first... mmmmm tasty Boba goodness.

 

[David Bruno]

I have faith in this company. He emailed he would take care of the problems. Boba's will be around for many years In hope. They are
in my top 3 sellers. Loving the Irish creme as well. I imagine it;s tuff to run things when not in the same country your stores in. Don't worry!

 

[David Bruno]

I got mt 2 new 24 mg Boba's yesterday afternoon. MUCH BETTER! It's thicker, tasty, has the vapor. I think the 18 still hits the sweet spot as far as flavor. Don't get me wrong, still love the 24 and will be a regular everyday vape for me. That first bottle of 18 was the big bomb for me.
Glad Boba is back and the support is top notch!!Out of the 19 sellers I've tried four will be my regular sellers. WELL, I"LL PROBABLY TRY NEW ONES ONCE IN A WHILE. It's the disease thing, you know. Thanks Ben.
Dave

 

[ooo00zen00ooo]

Still waitin on my replacement bobba . Hey Bruno, did Ben msg you and let you know that he was sending a replacement or did you just receive it without a response to your support ticket

 

[David Bruno]

Still waitin on my replacement bobba . Hey Bruno, did Ben msg you and let you know that he was sending a replacement or did you just receive it without a response to your support ticket

I emailed the problem last week. He emailed a few days later stating he would take care of it.As with all his orders, you don't get a tracking number. It just shows up. If you left a email, you'll get it taken care of.

 

[allaboutthevapor]

man I really hope they can get the quality issue solved soon. I just ran out of my flue cured! the havana and marly are good.....but they just don't have the same flavor that I am craving from the bobas and flue-cured. Hopefully they clear everything up because I am nervous about ordering until they do.

Just bought some torque 56 to tide me over until I can order from AV again...big mistake. Out 20 bucks and now I have a big 30ml bottle of juice that is not cutting it for me.

dang-it!

 

[SaltoftheEarth]

Still waiting on my replacement Boba's. But I have plenty of great juice to hold me over. Actually, it is kind of nice to just vape the other new juices I have and look forward to ever elusive Boba's Bounty. I have been waiting to get my hands on some of this for what seems like two months already. The stuff that I recieved tasted like garbage, but I am keeping the faith in the replacement juice, based on all the other quality flavors I have recieved from Alien Visions.

I have to say that the Marly really has made a lasting impression on me for some reason. I know I will be ordering many more bottles of this juice at the very least. Irish Creme is another one that really stood out in my opinion.

 

[francomakou]

He just sent me an email to correct my orders

 

[ooo00zen00ooo]

Good news for you LilScionKid, but he just keeps closing my tickets with either the predefined reply or no response at all. I'd like to think that he is not ignoring me but after nearly 2 weeks of checking and writing everyday I am beginning to think that is precisely the case. This is a real disappointment as I was looking to try the real bobba and ry4 from av....If anyone has some and wants to sell it to me throw me a PM....

 

[francomakou]

He did that to my old emails... i guess be polite to him and he will help you

 

[lasttango]

same... he's on top of mine also...
it's easy for me to say be patient etc... I've already decided that I like the guy and believe he's doing the best he can...

 

[francomakou]

patience is a virtue grasshopper

 

[Tchinjr]

Does the aeration help produce better vapor?

 

[rav]

I see some orders have been corrected and just wondering if anyone else has received the product they ordered? Four weeks and I am still waiting to receive what I paid for and I am running out of patience and time to submit a charge back on my credit card. Like other posters I don't get a response and tickets just get closed. Guess I will just give it till Tuesday then notify my credit card to charge back since I did not get the products I ordered.