Am I Out Of Line?

[stols001]

They 99 times out of a 100 tell you to go to PP first, in my experience. PP can take forever and be a big pain, so I find myself rarely using it anymore, especially since it LOVES to shove "international vendor fees" onto my order without telling me, whereas a credit card does that UP FRONT.

I have grown increasingly annoyed with PP, as an aside.

Anna

 

[thanswr1]

No help from @Ema ?

Not yet.

But I did get another proposal from Sourcemore customer service telling me I need to send their mistake back to them before they will issue a refund or send a replacement. But this this time I need to send it to an address in the US. Then they'll reimburse me for the postage and issue a refund.

Ahhh, no. I'm not going to spend a dime of my money on Sourcemore's mistake. I've already spent my money on a product I never received plus shipping.

 

[stols001]

If they are willing to go there, I am fairly certain you now counter with: they send you a prepaid envelope that you can stick in your mailbox and you put their mistake in it and put the red flag up and it's all fixed.

If they are willing to go that far now, I bet they will do it. Heh, especially if you keep posting on this thread. Tell them you can't pay for ANYTHING up front given their fulfillment woes nor should you HAVE to, etc.

Sourcemore should take lessons from Evolv. Sending in my LV mirage was the easiest thing I have ever done as far as vape returns.

Come on SOURCEMORE do the right thing! I will add my OWN 3 cents. I got an order recently where I paid EIGHT dollars for shipping. THAT is A LOT for a China company. Now, you have great prices but the item arrived THREE TIMES LATER than your longest window. I didn't NEED it so I was not super stressed but I WILL SAY if you are going to charge me EIGHT DOLLARS to ship, you DO have the responsibility to make it so shipping times are ACCURATE three days would have been reasonable but 3 MONTHS was not.

So, you gots to get it together .I thought about asking for a refund but I have too much else going on to dicker. I DID note it, and it would DEFINTIELY make me think twice about ordering again any time soon. For one, I'm moving, and I just can't order something that will come "whenever." Etc.

Good luck,

Anna

 

[thanswr1]

Already gone the "send me a prepaid mailer" route. Twice, as a matter of fact.

I really don't get this. It's one thing when a buyer sends in an email saying "you sent me the wrong product" and stops right there.

I could understand a seller being a bit skeptical.

But, it's quite another thing when you send the seller the the order sheet, the invoice, and photos.

It's all coming down to one thing. They want the customer to pay for their mistake. Not happening.

 

[zoiDman]

...

But I did get another proposal from Sourcemore customer service telling me I need to send their mistake back to them before they will issue a refund or send a replacement. But this this time I need to send it to an address in the US. Then they'll reimburse me for the postage and issue a refund.

...

I believe that is the way Fasttech does things. It doesn't seem that Unreasonable.

 

[Katya]

I believe that is the way Fasttech does things. It doesn't seem that Unreasonable.

Yeah. It happened to me once. It was a $10 item that was damaged; they asked for a photo, a video, and then asked me to send it back to their US warehouse. I gave up. Wasn't worth the hassle at the time. But they did send me what I had ordered--it was defective. So I wasn't too upset.

 

[zoiDman]

Yeah. It happened to me once. It was a $10 item that was damaged; they asked for a photo, a video, and then asked me to send it back to their US warehouse. I gave up. Wasn't worth the hassle at the time. But they did send me what I had ordered--it was defective. So I wasn't too upset.

For me, it was a Sigelei Fuchai Squonk. Which was about 15 Seconds away from Bursting into Flames. So yeah... it was Defective also.

I think I paid close to 50 Bucks for it. So I Definitely wanted to Send it Back.

 

[Katya]

For me, it was a Sigelei Fuchai Squonk. Which was about 15 Seconds away from Bursting into Flames. So yeah... it was Defective also.

I think I paid close to 50 Bucks for it. So I Definitely wanted to Send it Back.

Oh yeah. I would have sent anything over 10 bucks back!

And with all the difficulties and cost of shipping during the epidemic and shutdowns and what have you, I can imagine that outfits like FT are loosing a small fortune on returns and reships. They did give me a refund for a package lost by USPS--really not their fault.

 

[zoiDman]

...

And with all the difficulties and cost of shipping during the epidemic and shutdowns and what have you, I can imagine that outfits like FT are loosing a small fortune on returns and reships. ...

Yeah... It's Kinda a Flaming Train Wreck.

For some $10 Item, that was Defective, I would just Chock it Up to an Offset of all the Money I have saved over the Years using FT.

I can Understand the OP being ...... though. Because they sent Her something She Didn't Order.

But if they will Reimburse the Return Shipping to a US Location, and then give Her a Refund or Exchange on what She wanted, I think that is a Fair Offer.

 

[thanswr1]

I believe that is the way Fasttech does things. It doesn't seem that Unreasonable.

I have a history with Fasttech. In all the years I have been buying from them, there have only been 2 problems. One was a defective item. The other was simply they sent me the 2 packages of the wrong resistance coils out of an order of 10 packages.

I returned the defective item to a US address in Miami. Within a day or so, I received a new mod.

As for the coils, I was told to keep them and Fasttech replaced them.

With Sourcemore, I was told to ship the incorrect item to CHINA and to make sure the return wasn't too expensive or I wouldn't be reimbursed. Oh, and if the package got lost, that was my problem and not Sourcemore's.

It was after 3+ days of BS that Sourcemore came up with the idea of shipping the item to a US address.

There's an old saying: You only get one chance to make a good first impression.

Sourcemore impressed me but not in a good way.

That's how we got to this point. Given what has been going on for nearly a week, forgive me if I am a bit skeptical about Sourcemore's word regarding shipping reimbursements and refunds.

Barring any unforeseen circumstances, I'll work through my CC company.

 

[Katya]

There's an old saying: You only get one chance to make a good first impression.

Sourcemore impressed me but not in a good way.

I can't say I blame you.

Good luck!

 

[zoiDman]

...

That's how we got to this point. Given what has been going on for nearly a week, forgive me if I am a bit skeptical about Sourcemore's word regarding shipping reimbursements and refunds.

Barring any unforeseen circumstances, I'll work through my CC company.

I can Understand how you feel.

Say'n that you needed to Ship and Item you Didn't Order back to China was kinda Ridiculous. Given that they have a US Warehouse. And it was Their Fault to start with.

But if you go the CC route, you are going to have to Send it Back anyway. So it's sorta a 6 or One-Half Dozen type thing.

 

[Katya]

But if you go the CC route, you are going to have to Send it Back anyway. So it's sorta a 6 or One-Half Dozen type thing.

Good point!