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Anyone ever had problems with Canvape?

Discussion in 'Canada Forum' started by bdpf, Oct 22, 2013.

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  1. bdpf

    bdpf Senior Member Verified Member ECF Veteran

    Sep 9, 2013
    Well, I'm currently not very happy with Canvapes.

    I placed my first ecig order with them about 1.5 months ago. Ordered ego twist, ego mini, evod, mini nova, heads and juices.
    The Ego mini simply stopped working after less than 2 weeks.
    I contacted support (Tom), they asked if I wanted a credit or a replacement, I opted for the replacement.
    I then didn't hear from them for a week so decided to contact them again and they said they shipped snail mail so it would take a bit longer.
    It's now been about 3 weeks and still nothing. They ship from Scarborough. I am about 30km from there so even snail mail should be 2 days at most, not 3 weeks.
    I contacted them again on Friday but they ignored my email and never replied back. So I don't think I'll ever see my replacement.
    Which is fine, I mean, if they are OK with loosing a customer over a matter of $10, that's their choice and fine by me, there are plenty of suppliers.
    The only thing that bothers me is that I though I would have a replacement within a couple of days so never bought another battery from another vendor. I've been now managing 3 weeks with only one Ego twist 650mAh and it hasn't been easy so I'm pretty pissed right now.
  2. Concat

    Concat Ultra Member Verified Member ECF Veteran

    Mar 3, 2011
    Edmonton, AB
    They've always had excellent customer service in my experience. The Post Office on the other hand...

    Just jokes. I don't want to point fingers. It's good lesson on the importance of having multiple back ups though! I learned my lesson early on too... both my egos died within a day of each other and I was back to stinkies for a week.
  3. WillyZee

    WillyZee Vaping Master Verified Member ECF Veteran

    Sep 23, 2013
    I will vouch for CanVape ... particularly Tom, dealt with him personally.

    on the other hand, Canada Post snail mail ... probably went via Vancouver.
  4. empress

    empress Full Member

    May 22, 2011
    Never had problems with Canvape before either. Canada Post lost my package with my last order from them somewhere though, so I'm trying to get a hold of anyone from Canvape, but will give it a couple of days more, they seem super busy. As far as customer service goes though, they're really good.
  5. fourtytwo

    fourtytwo Ultra Member Verified Member ECF Veteran

    Apr 8, 2012
    Canvape has always been first rate for me.
    Since you are in Toronto, why not arrange to pick up from their fleamarket locations? They have 5...
  6. bdpf

    bdpf Senior Member Verified Member ECF Veteran

    Sep 9, 2013
    I think 3 weeks for a 30 km distance is more than reasonable, even for Canada Post. Anyway, I'll wait and see if it ever shows up but I doubt it.

    For picking it up, I don't feel like driving 30km each way to pick up a $10 battery.

    As for customer service, they have never been rude or anything, but the thing that bugs me is the lack of communication. When I opted for a replacement, I never heard back from anyone acknowledging that they had/were shipping until I contacted them a week later. Also, as I said, I contacted them again on Friday and no response. A simple email saying: sorry for the delay, please give it a couple of more days would have been fine, but nothing ???

    Anyway, since you all seem happy with them, then I guess I'm just an isolated case which is good I guess. Too bad it had to be me...
  7. DaMann

    DaMann Senior Member Verified Member ECF Veteran

    Oct 16, 2013
    Vancouver, Canada
    Canvapes is the only place I order from and I'm in Vancouver. I'm open to other good places too but can't determine which other ones are good as well.
  8. SoUnique

    SoUnique Ultra Member Verified Member ECF Veteran

    Mar 24, 2012
    Onatrio, Can.
    I believe Tom has been on holidays for the past week (post on theit FB page) so they're a bit behind ATM.

    I've always received the best CS from the Canvape crew, that's why I :wub: them so much.
  9. Battlelance

    Battlelance Super Member Verified Member ECF Veteran

    Apr 8, 2012
    NB, Canada
    If anyone deserves a vacation, it's Tom. That guy is a machine and I'm pretty sure when he's working Mopar has him locked in the broom closet answering emails all day.
  10. Talyon

    Talyon Vape 4 Life Verified Member ECF Veteran

    Supporting member
    Feb 21, 2013
    Yes please use their Facebook page and the Canvape forum here on ECF for better results.

    Snail mail is incredibly slow just the way it is. I'm sure u well recieve your product.

    Canvape has been great with me and my brother, and the other 10 Vapers impersonally know.

    Things well happen from time to time, I think it pretty good of them to even send a replacement as they don't make this stuff.

    Things fail that's a shame, but as said above, please get backups for your backups.

    Best of luck. Vape On!
  11. Zurd

    Zurd Ultra Member Verified Member ECF Veteran

    Feb 10, 2010
    canvape has been around for a long time now, very popular, good service, only ordered from them 3 times, no problem whatsoever, sorry to hear you had much trouble with them :\
  12. Arson

    Arson Full Member

    Oct 3, 2013
    Brampton, ON
    I LOVE dealing with them in person in any flea market that I go to. They are incredibly friendly and very willing to help. They are always busy and there is always a line for service at their physical locations.

    I have had almost ZERO luck contacting them via email. So I am just naturally assuming they are very very busy.
  13. Masonite

    Masonite Super Member Verified Member ECF Veteran

    Nov 12, 2012
    I've never had a problem with Canvape. Great service, great prices. I think its awesome that they offered a refund or replacement without you having to send back the defective. Hopefully it shows up soon.
  14. Concat

    Concat Ultra Member Verified Member ECF Veteran

    Mar 3, 2011
    Edmonton, AB

    lol I thought Mopar WAS Tom...
  15. bdpf

    bdpf Senior Member Verified Member ECF Veteran

    Sep 9, 2013
    They don't make it but they resell it. The manufacturer gives them warranty on their devices so they can pass it on to the customer. Nothing lasts forever, specially batteries, but I think 2 weeks is pretty short.
    I offered to send the defective one back so they can back charge their supplier. Never got a reply so I assume it's not worth it for them.

    Wow, so much love for canvape.
    OK, so I guess for now I'll assume that:
    - I never got a reply to my email because Tom is on vacation
    - Snail mail takes more than 3 weeks for a 30km trip

    Well, I'll post if I receive either the battery or even an email.
  16. empress

    empress Full Member

    May 22, 2011
    Yeah, they must be really busy, I got no reply from them either, (but my order randomly showed up today even though CP said that it's been successfully delivered last week). A while back I e-mailed them with some question and got a reply within a day, must be hectic over there right now. Sorry for your bad experience, I've been saying for a while that I wish all customer service was as good as Canvape and Jugheads. Nicest people I dealt with.
  17. StarDose

    StarDose Super Member ECF Veteran

    Mar 28, 2013
    Canvape has been great to me when something has gone wrong with my order which doesn't happen often. I pickup my orders from one of the market locations. As for Canada post my area atleast has had a problem with service the past week even missed a couple days of delivering mail and now its being delivered in the evening the past few days.
  18. Zang

    Zang Full Member Verified Member

    Jan 19, 2013
    BC Canada
    Canvape's been my go-to store for basics just about since I started vaping - about 7 orders in 6 mos. They (well Tom) has always answered my email questions promptly. But I'm beginning to have to look elsewhere as they are often out of stock of so many items and I can't find enough to buy to meet the minimum $150 order to get free shipping. (It used to be $100). Used to be able to meet the minimum easily just by buying topping off my orders with some more Halo juice, but the last few times I checked they were out of stock on all my favourite juices too. I've had two D0A batteries, and on the cheaper one, Tom just added a replacement on my next order, the other, a kit, I sent back for credit, and really couldn't find enough to buy to get the free ship option. So, in short, I like Canvape, and am hoping they will get the limited stock thing sorted out.
  19. Vapoor eyes er

    Vapoor eyes er ECF Guru ECF Veteran

    Sep 13, 2011
    Toronto, Ont.
    Have dealt with Tom and Canvape since they opened and always a pleasure to deal with. I've sent many friends there also and they've been very pleased with pricing and CS. Unfortunately on the very rare occasion something will fall thru the cracks and when Tom isn't around it's a HUGE impact on the business.
  20. WillyZee

    WillyZee Vaping Master Verified Member ECF Veteran

    Sep 23, 2013
    I hope you get delivery soon OP :vapor:

    I ordered some stuff from CanVape Tuesday night at about 11pm ... products arrived this morning.
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