You are probably missing the BT driver for your laptop. Try going to the manu site under support and see if you can find one. You can also try going to control panel / System / device drivers and seeing if you have a missing BT driver. Not sure how to get there with Windows 8.1. Could be under settings.I have already tried that trish, but where it is supposed to show bluetooth ie: in the devices, It`s not even there. What`s frustrating me is this, The laptop is advertised as having it, and it seems there are files on the lappy, just nowhere to turn it on or off.![]()

