Are vendors responsible for delivery?

[Bahnzo]

Just wondering.....

I'm currently having a problem right now with a (for now) unnamed supplier that seems to have lost my order. It seems that if you are shipping relatively expensive stuff ($50 or more) you should ship with delivery confirmation and insurance. But if they don't and the package gets lost or stolen, then who's on the hook here?

I also ask because I remember seeing one supplier (not the one I went with) charging extra for insurance and confirmation. Seems that's something they should include on their end to make sure their shipment arrives safely.

 

[J-ShaZzle]

I would check to see if they a disclaimer about shipping. Whether it falls on them or it is "out of their" hands once they deliver it to the post office.

Did they ship it already or is it lost within their facility?

 

[whiskey]

"Usually" the supplier says after it leaves thier hands its in the hands of the deliverer..but if they have insurance on the package then they are...

 

[BradSmith]

If they fail to get you the product they are responsible. It doesn't even matter what they put in the fine print. If they don't deliver, do a chargback on your card.

I ship guitars all over the nation. If they get lost it's on me.

There is no way that they can say that they are not responsible. Not in a court of law and sure as heck not morally. Do your best to get them to work it out, most times they will. But, if they don't place a chargback and please let us know who it was.

 

[bearscreek]

It should be their responsibility to get the package to you. I wouldn't order from someone who didn't take responsibility unless I really, really wanted whatever they have. Probably most of them chance it and skip insurance, thinking they will come out ahead in the long run by not doing it, and they probably will, but it's their responsibility. If you go to your CC company to do a charge back because something wasn't received, they don't care if the package is in the hands of the shipper or not. The fact is that you didn't receive it.

 

[Bahnzo]

If they fail to get you the product they are responsible. It doesn't even matter what they put in the fine print. If they don't deliver, do a chargback on your card.


I ship guitars all over the nation. If they get lost it's on me.

And that's what I've been thinking. It's on them to make sure of the delivery, and if that means ponying up for confirmation, then so be it. I'm still working with them, but they've been a bit slow on the process so far. We'll see what happens....but they are a supplier that seems to have a good rep here so I think they'll do right.

Just curious...are you a luthier or just a distributer? I play a bit and used to work with a moderately famous guitar maker years ago before he died.

 

[BradSmith]

It should be their responsibility to get the package to you. I wouldn't order from someone who didn't take responsibility unless I really, really wanted whatever they have. Probably most of them chance it and skip insurance, thinking they will come out ahead in the long run by not doing it, and they probably will, but it's their responsibility. If you go to your CC company to do a charge back because something wasn't received, they don't care if the package is in the hands of the shipper or not. The fact is that you didn't receive it.

Yep, if it showed up busted or damaged and you didn't pay for insurance the vender might have a case, but actually that isn't even going to win the case most of the time.

It really is the shippers responsibility. I have had people in the past, try and claim that they didn't receive a package. Trust me you can get proof even on a basic post office sent item. If it doesn't get delivered they are out the money not the buyer.

If you don't get it demand your money back, If they won't refund your money or ship a replacement, do a chargback. You will win.

 

[fritos1]

Yeah I have a package of ejuice I'm waiting for should have had it yesterday been checking the tracking make sure your supplier sends it priority mail at least and get the tracking #. My package was in Maine yesterday and New Hampshire today it has never gone this route in the month I have been ordering product from them so.I called them today they said if I didnt have it today to call them tomorrow and they would reship it.

 

[bearscreek]

I used to do a ton of eBay selling and I would always have low shipping prices and then say they could pay whatever amount extra for insurance, knowing full well that it was really my responsibility in the end. What I probably should have done was to have the insurance price already added into the shipping and then let them make the choice to opt out of insurance for a cheaper shipping price, but I may have lost a chargeback in that case anyway, so it probably didn't really matter.

 

[Bahnzo]

Well....never heard back from them. Was told earlier they would find out by the end of day and resend the order if it wasn't shipped......and nothing.

Trying to be patient........

 

[optsmk]

I dont know if they are responsible for the delivery, but most of the places I have ordered from send things priority mail and then give you the tracking number. You can see if it ever left the bulding and actually went into the postal system, and even follow the package through the po system till it gets to thier house.

 

[mini_art]

If you are buying a lot ask the supplier to include insurance.

It is only a couple bucks and well worth it. I have shipped all over the world and always get the insurance if it is over 25.00. I have had the po damage things just twice in 20 yrs and they paid the buyer the insured price no problem.
It really protects you and the vender.

Sure the vender can just make it mandatory and say that it will be insured. But then you as the buyer are paying for it anyway.

Yes it will always come back to the vender, but if the vender turns out to be an uncooperative pain,
then you are covered anyway by having the insurance.

 

[Elendil]

Setting aside ecigs, what other company would you order from and accept the fact that you may or may not get your merchandise? Would it be OK if Amazon said: "You may or may not get your book, but once we ship it, too bad if you don't get it, your loss"......

 

[mini_art]

Yup you are right Elindil, it does come back on the vender, even if it is not the venders fault. Many times it is not the venders fault. They shipped it .
The only protection for the vender is if they insure it, for small orders that is not practical most of the time.

However the buyer benifits if the item is lost in the mail, no hassle dealing with the vender and the insurance is always paid to the buyer.

 

[Bahnzo]

I dont know if they are responsible for the delivery, but most of the places I have ordered from send things priority mail and then give you the tracking number.

Yeah, that's part of the problem, there was no tracking #. The company usually includes them and the guy I emailed stated he wasn't sure why this order shipped as it did.

If you are buying a lot ask the supplier to include insurance.
It is only a couple bucks and well worth it.
It really protects you and the vender.
Sure the vender can just make it mandatory and say that it will be insured. But then you as the buyer are paying for it anyway.

If it's a package that the vendor cannot afford to eat, then they should include insurance into their price(as well as delivery confirmation). But...it's not up to me to protect the vendor. I ordered, it's up to them to make sure it gets here. Stuff like this is a part of doing business and any company that does a lot of biz thru mail order should realize that and plan accordingly.

Like I said earlier, this is a place that has a pretty good rep from what I could find (I made sure to check here before I ordered), so I'm hoping this is resolved quickly.

 

[Bahnzo]

.
However the buyer benifits if the item is lost in the mail, no hassle dealing with the vender and the insurance is always paid to the buyer.

Shipping insurance is paid to the shipper.

 

[optsmk]

You can always cancel the purchase with you cc company. Then you can order from someone else. I see no reason you should be responsible for paying if you didnt receive the product shipped to you.

 

[Lezil]

i think it should be on the vendor, if you dont get it you dont get it, how can you be expected to pay for something that never reached your hands?

 

[Joyimui]

I'm actually having the same problem with 2 vendors right now. I'm trying to be really patient and only contacted one of the supplier. The convo went like this:

Me: Hi my order number is XXXXXXX and it's been a month but I still haven't received my package.

Supplier: tacking number is XXXXXXXXXX but it doesn't really tell me anything.

What should I do now?

 

[Bahnzo]

Update...today they resent my order. No idea if it was lost or never sent, but at least I finally have my order on the way. A bad start for a new vaper (and potential long term customer), but they finally did the right thing.

Now...I wait..again.