Message to all Illvapes Customers:
We have good news for you all this Friday! We are one step away from finalizing a solution that would allow us to ship out the DNA 30 Box Mod to all of our customers who ordered one. If all goes well, we will begin shipment of orders involving the DNA 30 Box Mod on Monday—all other orders are being shipped as usual. Please hang tight; your patience will be rewarded!
At this moment in time, we are still encouraging anyone who purchased a colored unit to switch to Black no-logo units. If you ordered Silver or Red no-logo units, you may be able to keep your original order depending on the limited amount we have in stock. We will also be individually contacting those who have already asked for a refund to see if that is still what you want to do.
In the UNLIKELY event that we are unable to reach a solution for the DNA 30 Box Mods, we will refund everyone’s money or issue store credit, depending on what each customer asks for. Again, please DO NOT request a credit card chargeback. If it is a refund you seek, email us at
info@illvapes.com, and we will be happy to issue a refund. The problem we have with credit card chargeback refunds is that we have no way of keeping track of which order is being refunded, and on top of that, the bank fines us for each refunded transaction.
There have been numerous rumors floating around forums stating that Illvapes is closing down. THIS IS NOT TRUE. Please do not believe anything you read on forums, blogs, or third party comments. If you didn’t hear it from us, it probably isn’t true! As stated in the last email update, we are an honest business committed to working with honest people, and we believe that good things happen when you treat others with respect—this applies to all parties involved.
Special thanks go out to all of our supporters and customers who kept their orders with us, trusting that we would come through. We love you guys and owe the success of our business to your loyalty and words of encouragement.
Warm Regards,
Illvapes, LLC