Good day, crewpeople! And of course a double good day to our hero, Don.
I'm not a regular poster, never have been to any forum, having burned out on Internet chat over 10 years ago. But I do read this thread daily for some odd reason, so I feel like a part of the crew, albeit a rather silent part.
My stock of e-juices has become about equally divided between BWB juices and Gourmet Vapor juices. I used to be into Halo, but their flavors are so overpowering, I handed them off to my wife, who still seems to like them. I have a smattering of other juices from other vendors I've sampled and never really took to. Some I ordered or kept simply as mixers, to add a little flavor to some juices that need a little boost or a little alteration. All in all, I have way too many juices on hand!
I'm a little troubled by a few things as regards Don's brand and the way he is handling his unexpected success. I have seen that others here seem to share one thing with me: I now feel guilty when I place an order. I hate to add to Don's burden! So I find that I'm ordering more from GV and less from BWB lately. I've succeeded in concocting my own version of Casablanca, for example, so I don't need to put Don to any trouble over that particular flavor anymore. I don't feel guilty about that as much as I would ordering the Casablanca from Don, if you understand my drift.
I've also been wondering why so many of you are bouncing around this forum promoting BWB when Don already can't keep up with normal orders. Why would you put that additional stress on him? Let me give you an example.
My wife is the appointment secretary for a small one-doctor office offering psychiatric therapy. There is always a long waiting list of people wanting to make appointments or begin therapy, and if there are cancellations she has no problem filling that spot from the waiting list. This doctor is overwhelmed with demand for her services. So why would she advertise?? She doesn't.
Don is overwhelmed by demand. Yet some of you are doing your best to drum up more business for him. I don't get it.
If Don wants to expand his business, then I can see the need to praise his products far and wide. If he wants to expand, there are several routes he can take to do that. Or he can simply raise his prices to thin out the riff-raff, so to speak. The latter is the most common practice among businesses growing too fast. Work fewer hours for more money. Is this what you want him to do?
Personally, I would advise Don to find a way to split his duties in such a way as he can keep quality control over the product, perhaps only doing the "brewing" aspect, and farm out the packing and shipping. If this isn't possible, hiring someone to come in and help is a logical step. But both of these involve paying someone else to do what he is already doing. That means he'd have to increase his volume, and maybe prices, too.
Don, if you'd prefer to keep your business the size that it is, with you doing everything yourself, I think you need to tell your fans to stop advertising your products! You're growing too fast, bud!
Personally, I don't have all day every day to see if the store is open. If I go there and it's closed, and I need something soon, I'll probably order from GV, if possible. If it's unique to BWB, I'll keep checking when I can, but it is very frustrating, and kind of irritating, to visit the site and see that I can't place an order. I'd rather be able to order when I can and be told it will be a week or more before the order is filled. I don't think I'm alone on that.
I'm sure your die-hard fans will pounce on some of my advice as some sort of criticism, and they are entitled, but I'm also a fan and I do consider some of your line well worth the wait. I just hate showing up to shop and finding the store closed. I'd rather be told it will ship next week, or back-ordered for three weeks. But when I'm ready to shop, please take my order (and my money!).
Thanks for letting me vent, friends!
