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BEWARE of this company

Discussion in 'Eastmall-ecigarette' started by Wacky Dee, Oct 24, 2010.

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  1. Razorclaw

    Razorclaw Full Member

    Feb 20, 2011
    I'm waiting for my first order from It's been over 2 weeks also which is why I'm here reading this post. I'm a little anxious but I'm not about to bash this company just yet like these other guys. Threads like these are reasons why good companies get bad reputations. Lack of communications is one thing but these guys seems to not be using any common sense at all. Some of the complaints I see here are very UNREASONABLE given the nature of doing business on the web. Eastmall already offers great prices and good support. They seem to me honest and worthy of my business unlike some others I have dealt with. Judging from how Eastmall deals with it's customers in this and other forums, I'd say they not only care for their reputation but they seem to truly care for their customers as well.
  2. VIPOD

    VIPOD Super Member Verified Member ECF Veteran

    Mar 15, 2010
    My last order included a few atty's, drip tips and the Indulgence. It was delayed 2 weeks in shipping, and took another 2 weeks to arrive....sent one email to Eastmall , Selina replied, apologized, and added something for my troubles.

    Their atty's are as good or bad as any other vendor...except your'e not paying the high price. Been on a 901HV for 4 weeks, 801HV for 3 weeks, and a 510LR for 2 seems the LR are more sensitive, and die quicker...but that's true for most LRs from all vendors (including the holly grail, Cisco)

    Everyone who is up in arms should take a deep breath, and realize this is not being sent from the US of A...but from China....and if you wanted it yesterday, then ask yourself, why buy from China?....but you know why you did...$$$
  3. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    Thankyou for your comments Razor,

    as you say, EM does care about our customers,
    we care about our products,
    and we try to do the best we can for and with - both.

    If any customer has a complaint,
    all you have to do is come here to me,
    or send email to Customer service to Selina,

    you will be quickly and courteously taken care of-

    if we make a mistake,
    or if we keep you waiting too long,
    we usually add a little something to your order as a sorry!!!!

    we do care --- and we value our customers.

    Thankyou for your nice comments here for us.

  4. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008

    Hi Vipod,

    thanks for your comments here also,

    I agree with you entirely on your posted comments,

    Eastmall is a good company with a good reputation,
    we value our customers, and our products.

    we do the best we can , sometimes the shipping is slow,
    but it is beyond our control once it leaves our offices,
    we like all other companies that ship, -
    are at the mercy of the shippers, and even worse -- Customs !! lol

    As you so rightly say, Eastmall Attys are no worse than any others on the market,
    and in some cases they are better ,
    they Are definitely better on price-------

    when making a purchase one must ask oneself, ---

    do I want it cheaper, or faster,
    and decide therefore where to order from

    the quality of most attys are comparable,

    some last longer, some last less time,
    many attys from the same batch can last approximately the same length of time,
    there are usually a few that die prematurely,
    and the Odd ones, - miracle attys that seem to last for months --
    these of course are highly prized,
    and no one can predict which ones they are !!!!

    if I could predict that -- I would get them all off the assembly line !!!! hahahahahaha



  5. Razorclaw

    Razorclaw Full Member

    Feb 20, 2011
    As an update to my order, after over 2 weeks of waiting, I decided to inquire about it and contact support. Received an email back and was disappointed to find out it did not even ship yet after all this time. I'm not sure what to make of the excuse they're giving me and I'm beginning to get a bad feeling about all this now.
  6. Razorclaw

    Razorclaw Full Member

    Feb 20, 2011
    They finally ship my package today saying something like they had to wait for products from Boge. If I remember correctly, all the items I ordered had tons in stock. Those that had 0 stock couldn't be added to your cart so I have no idea why my order was just sitting there for 2 weeks. This just goes to show that when you order anything from the Internet, you need to email inquiries every couple of days until you get a tracking number. Anyways, at least my package is shipped now so I guess another 2 weeks wait. Hopefully nothing else goes wrong and I get everything I order by that time.
  7. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    sometimes if an item is popular,
    it is possible for it to be ordered out of stock,

    many people order many of them, and it is depleted before the web can update the stock numbers,

    this has happened before with some of our very popular items,

    so the shipping dept tries to wait for the restock, before shipping.
  8. intriqken

    intriqken Super Member ECF Veteran

    Feb 8, 2011
    Orange County, CA
    I will have to say that I have ordered from many companies and am really impressed with both their service and their customer service and response. All in all, I am amazed at this industry because it is so unregulated and so new it is very easy for customers to be taken advantage of by bad vendors, So far I have only run into one that I am not happy with and will give them a week before calling them out,
    Mostly we are serviced by really good people
  9. otrpu

    otrpu Account closed on request Verified Member ECF Veteran

    May 5, 2010
    All my experiences with EM have been very positive. Can't say the same for some other Chinese factory stores. JMHO

  10. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    Thankyou -- OTRPU and INTRIQKEN,

    we do appreciate your encouraging comments,

    we do try our best to give the best products and service that we can to all our customers,

    most of the time we do a great job, and we succeed,

    but for a few, we do fail in your eyes,
    for these ones, i appologuise,
    and i ask you to contact customer service to get your issues resolved,
    Selina, in our CS department is very good,
    she works hard and tries to take care of you all.

    Customer Service email :-
  11. bluesuede

    bluesuede Super Member ECF Veteran

    Sep 28, 2009
    Central PA, USA
    EM has been my vendor of choice since almost the beginning... and that's a long time. All my bulk orders go through them and for small fill-ins I have a few US vendors I like and even then I end up ordering EM stuff. :D I stick with what works for me and makes me happy. Good people at EM, great service, excellent products. :hubba: :thumb:
  12. Jackson5

    Jackson5 Senior Member ECF Veteran

    Feb 25, 2010
    To the person who started this post- SETTLE DOWN! Two weeks is nothing for an over seas (China) order, especially during Chinese New Year. There is a give and take to ordering from China; cheaper prices, but a longer wait. If you want L.R. atty's for $3.00 each, thats what you will deal with. L.R. atty's have a learning curve; an inexperienced vaper should not go there. You will burn them up in two days.
  13. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    As jackson says, LR attys are a specialty item,

    they are specially designed for their attributes,
    they must be used correctly or you will blow them fast --

    you MUST adhere to the rules for LR attys,

    if you do not you should not use them,

    a good LR atty - well used and taken care of, should last 3 to 6 weeks,
    if more - fantastic, -- but 3 -4 weeks is a good LR atty.

    I have had excellent vape producers that lasted for 2 weeks
    then just died from one puff to the next ----

    I have very good vapers, that lasted 9 weeks,

    I have had one or two that vaped like crazy and died after 2 days,

    but the overall summary for me is this,

    of 5 LR attys,
    I had 4 months of fantastic vape production, great flava, and I enjoyed the time i used them
    they saved me from - nearly 2000 tobacco cigarettes.

    for 15.00 what more can I say ????????
  14. Di

    Di ECF Guru ECF Veteran

    Oct 30, 2008
    Thanks Blue,
    as always the voice of reason,
    and a most valued customer --
    huggggzzzz ya baby -- lol - :pervy::pervy::pervy:

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