I ordered a custom ordered DNA30 just a few days ago and this thread has got me nervous about loosing the large sum of money i gave him. I attempted to cancel the order so we'll see how that goes and i also emailed him about just doing that.
Bogger Box Mods
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what about emailing him and letting him know that you blasted him and his company on a public forum? bad publicity should make him worry. bad publicity=no business.
He doesn't reply to any emails (with the exception of a standard computerized auto response each time a message is sent) or attempted telephone contact. Life has gotten in the way of me keeping up with this situation and whether he is continuing his fraudulent business practices and activities. Hopefully, more people who are currently waiting for orders to be filled, or who have submitted claims to their financial institutions will chime in.
Please, please keep the thread updated if you hear anything back regarding your order...
If there is anyone out there who has recently ordered an "in stock" Bogger mod, please share your experience as well...whether good or bad.
Hey, if you want to stop by the business address and have a friendly chat with Mr.bogger himself, feel free! If I lived in your neck of the woods, I would accompany you. I would be inclined to give him a piece of my mind. If you get a face to face with Marcus, just ask him why he doesn't seem to be able to fulfill all the orders he is still currently taking through his website? Also, encourage him to STOP taking new orders until EVERY SINGLE outstanding order (or order issue) has been resolved.
I still find it hard to swallow that this company has been at the center of at least a dozen or more (that I know of) credit card disputes and investigations over the past 6 months, and their credit card processor continues to provide them service....
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did you pay via credit card? cant you get a refund or contest the payment?
are people seriously still placing orders here? i want a bogger box bad as anything but not willing to risk it
I already contested a non delivered order from Bogger with my CC company and did receive a full refund. This thread is intended for anyone who would like to share their experience with this vendor (either good or bad). Through this thread (and Boggers "official" supplier thread, which has been closed because they are no longer an ecf registered supplier) We have found that Bogger has an ongoing problem fulfilling orders that are placed...
Unfortunately....yes. I am doing my best to become reacquainted with the current orders that might be out there. Life has gotten in the way of me monitoring this thread and the overall situation...
I ordered three for Christmas presents back in December (early December) and have yet to receive any of them. They will not answer their phone, email, or respond through their online contact forms. I've written a letter to them, cancelling my order. I'm thinking of contacting the State Attorney General's Office and maybe go from there? This just makes me so mad that they keep taking orders!!! They will not let you leave reviews either...
Thank you for coming forward with your experience. Did you order "in stock" mods, or were they "custom"? Your experience is similar to many who have had dealings with this company. You are not alone. Your only recourse is to file an official dispute with your credit card/financial institution. There is a very high liklihood you will not receive any responses from the owner of the company. He has a documented track record of not doing the right thing in these cases. You should have no issues getting the funds returned by your financial institution. They will investigate the claim, which could take a while, but you will win the dispute. My financial institution called me to verify the dispute information I provided on the online dispute form. I'm assuming they also try to contact the business owner about the dispute, but I'm guessing he doesn't answer their calls either. You can also file a complaint with the New Mexico States Attorneys office and the New Mexico branch of the Better Business Bureau. I have been encouraging everyone to report this vendor to both.
Please keep the thread updated with any new information you might acquire during the coming days/weeks/months
I just visited the bogger site for the first time in a long while...looks like he has introduced aluminum and DNA 30 mods...isn't that just lovely. Still taking orders and offering new products....unbelievable. The FAQ's about wait times on "custom" mods has not been changed...it still reads 30 to 40 business days (Mon-Fri, no holidays). What a joke...
I ordered the Custom Mods, but since it's been almost three months, I'm just going to follow through with the credit card dispute. I also noticed that they introduced a new model on their website, which is one of the reasons why I waited so long before I grew suspicious. For new Year's they had some kind of special offer, so I just figured they got a little behind with Christmas orders, and since they were updating their website I wasn't worried. It wasn't until I came here and read the posts on the forum that I became really concerned. I will keep everyone updated. I wonder if what this business owner is doing would be considered credit card fraud-isn't that federal crime? Can't wait to get to the bottom of this!
Unfortunately, being able to legally classify what Marcus is doing is beyond my scope of knowledge. He is certainly committing some type of fraud/theft. I have sent numerous requests to his credit card processor for them to suspend his account and investigate his business practices, but up to this point, I have received no response. I will continue to try to bring Marcus' horrendous business and customer service practices to light within the vaping community, with the hope that potential new customers will avoid the pitfalls so many of us have experienced. I will continue to do my best to keep this thread current and updated. Marcus needs to be held accountable for his actions. He needs to stop taking new orders until all prior transactions have been resolved. So far, he has shown no interest in doing the right thing....
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I have begun a much needed Twitter campaign to inform members of the vaping community about the unethical business practices of Bogger Box Mods. Feel free to Retweet any of my posts to get the word out. Below you can find my Twitter handle.
@irukandji911
@irukandji911
While I agree with what you are doing, and you have every right in doing it, just keep in mind what you tweet or write could potentially come back to haunt you. I have followed all the BBM threads for some time now and almost fell into the same trap quite a few others have. I am glad I never ordered from him. It seems obvious he has the time and money, as he has ventured into DNA30 and Aluminum boxes now as well on his updated website.
Personally I see no real difference between him and another well know and sought out manufacturer on this forum. They seem to want to take your money, invest in developing new product, (and release it prior to yours), and make anyone and everyone wait for the product you were promised for months at a time... Not a good business practice at all, yet people seem to order regularly from them all the time!!!
There should be some kind of crusade led by someone against his business practices and or lack of!!! At some point though it seems like we're trying to beat a dead horse here. I would only suggest you be careful with the words you chose to crusade with...
I will take my chances. He is defrauding people in this community on a daily basis. The majority of vapers who might be considering doing business with this company have no idea what they could potentially be getting themselves in to. If my warnings can reach one of these people, it would be worth it. During my ordeal with him, Marcus lied to me (in personal correspondences) about the status of my order, and I have the documents to prove it. What he is doing is unethical, and illegal. It needs to stop. You say that this could be approaching "beating a dead horse" status....I completely disagree. The "horse" is alive and well, and he continues to take NEW orders TODAY while many people have been waiting 2...3...4....5...9 months for their orders to be fulfilled. The minute Marcus stops taking new orders and addresses ongoing disputes, I will stop...but not until then.
Thank you! What sets this apart for me from being just unethical to possibly illegal is the business owner's refusal to return phone calls and emails after the estimated ship date has long passed. I would have waited 6 months or more if this had been dealt with differently, but since it hasn't, I can only assume I will never get the products I paid for. I will contest the charges tomorrow.
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