C.C.V. Now guarantees all carto purchases or your money back.

[RialCeLmiT]

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There's something I have to get off my chest...

The whole syringe thing is asinine. What junkie is gonna shoot up with an 18 gauge needle???

I GOT PUT IN THE BACK OF A POLICE CAR FOR LIKE 10 MINUTES OVER IT...FOR REALLLLLL I'm with you dude, I'm not a junkie, but I can only imagine what kind of damage to your body that would cause e.e...Is it even possible to make that thing work, it's massive

 

[RialCeLmiT]

So, a couple more days on what submitted on the 9th?

 

[jeesiss]

TO ALL C.C.V. CUSTOMERS WAITING ON ORDERS TO SHIP
To give some customers a sigh of relief Andrew is filling ALL orders submitted on the 5th & 6th of January and will be shipped out momentarily. I hope this helps give everyone a better idea of what kinda timeline were looking at. Everyone have a great day. Jeremy

YAY! Thanks for the update.

 

[Swigger14]

I will preface this by saying I have my fourth (I think) order in with CCV now, which is the most with one company in the 6-7 months I've been vaping, and obviously wouldn't have 4 orders if I didn't like the product and service. The times I've talked to Andrew through Email or phone, he's been awesome as everyone says. That's not really the point.

That being said, CCV is not a charity. If people's expectations are not met, the company has a responsibility to deal with it. CCV is not having any trouble taking people's money, but they are having trouble getting the customer their product in a timely fashion and solving their problems.

I think CCV needs to do a much better job communicating and handling their customers. Many good recommendations have been made here.

The customers have a few choices: you can take your business to one of the other great vendors on this site, you can nag the company (understandable but I don't think it helps), or you can plan. My last order was placed in a manner than if I get it anytime within the next 3-4 weeks, I'll be fine. I even told them that when I placed my order in case they needed to rush others out before mine that'd be cool.

I think some of the behavior by customers has been counterproductive as well. But I generally believe, as a customer and as a person, that talking through a service issue calmly and rationally both gets me better results and is the right way to treat people, whether they be a customer or a member of a company.

Just my $.02

Thanks for working hard, guys.

Come on man have some cooth,their is no need for hostility,it serves NO purpose, were just as frustrated as our customers but we have to keep our composure and still be professional, as far as no one answering the phone,I'm on skype with Andrew 95% of the day everyday, He answers every single call that rings his phone. I personally respond to EVERY email that comes to support@crystalclearvaping.com,if your emailing another address it's not coming to customer service.

 

[RialCeLmiT]

Some people don't have that time is all I'm saying. Some people are tight on cash and don't have the luxury to just pay for it 3 months before it's needed. I love CCV, and I'll definitely be using them again but I might have to cancel my order and just pick up something else for the time being

 

[Swigger14]

Fair enough. I didn't mean to come off as too critical of customers (although looking back I may have) - in fact kind of the opposite. Just trying to bring a little perspective, maybe.

Cheers, fellow New-Englander. How's the weather up there now?

Some people don't have that time is all I'm saying. Some people are tight on cash and don't have the luxury to just pay for it 3 months before it's needed. I love CCV, and I'll definitely be using them again but I might have to cancel my order and just pick up something else for the time being

 

[fenderbc]

Can you please check on order CCV- 12251 ordered on 12/22? I traded a couple of PMs with Andrew about it but I still haven't gotten a shipping notice. Thanks!

 

[RialCeLmiT]

Fair enough. I didn't mean to come off as too critical of customers (although looking back I may have) - in fact kind of the opposite. Just trying to bring a little perspective, maybe.

Cheers, fellow New-Englander. How's the weather up there now?

Didn't think you did, I was just throwing it out there. We finally got a few inches of snow today, I was having a ball drifting around in my jeep with the 4x4 off.

 

[36tinybells]

Received a response to my email sent day before yesterday. As I knew I would. Package being sent out tomorrow morning - mine was one of the deleted "shipped" orders. Everything is good and he even threw something in for the delay. Email. Give a day or two (yours will NOT be the only email!). If no response, email again. I'd include a copy of the shipping notice in the email so he can see what your order was in a glance.

 

[Mac_206]

So, a couple more days on what submitted on the 9th?

I would like to know this as well pls...

 

[sportyfortyeight]

Sporty, No you should be ok , it was mainly orders around the 25th-28th of december so far. So if anyone has orders around that time and has NOT recieved it yet and it says shipped you need to email me at ....support@crystalclearvaping.com so I can get the ball rolling on sending you a new order out or refunding your payment. Thanks everyone. Jeremy

Thanks for the update. This is I think my sixth order with ccv, I have never had a problem in the past and Andrew even went above and beyond for me in the past. I learned fast to order things ahead of when you need them and it helped out a lot. When I smoked I'd buy four cartons at a time. Now iv got a month I buy my juice in large amounts and the next is the carto order and vise versa. It took a bit to get it to the point I could do that but its what helped. Thanks again to the ccv team during this growing pain.

Sent from my PC36100 using Tapatalk

 

[Mac_206]

I checked on this for you Mac,and your answer is yes sir,maybe a little sooner,being that no orders are coming in at the moment and our new system is showing to start working the days on andrews side are becoming very productive being that hes not having to answer all the emails and answer the phone evry 2 min. THANKS TO EVERYONE FOR YOUR UNDERSTANDING AND GREAT SUPPORT IN THIS TIME OF DURESS,WE REALLY DO APPRECIATE YOU.....THANKS AGAIN FOLKS.....
Jeremy and Andrew at C.C.V.

Thank you Jeremy/Andrew! I know your working hard and things are gettin hectic. I actually ordered a few mods from another vendor and he's backed up 5 days due to his sale so your not the only vendor going thru expansion. Thank you Andrew.

 

[canoeist]

TO ALL C.C.V. CUSTOMERS WAITING ON ORDERS TO SHIP
To give some customers a sigh of relief Andrew is filling ALL orders submitted on the 5th & 6th of January and will be shipped out momentarily. I hope this helps give everyone a better idea of what kinda timeline were looking at. Everyone have a great day. Jeremy

Thanks for the update Jeremy. I like ordering from Andrew and will continue to do so. The only question I have is should order more often to make up for the current delay? I can order larger amounts to build up some more inventory if I need to.
Thanks again.

 

[RialCeLmiT]

This guy at a smoke shop gave me a bottle for free cause it was past it's shelf life.. Currently vaping a 9 month past expiration date capuccino. I think it tastes better than when it's fresh!

 

[VAPNJ350]

This guy at a smoke shop gave me a bottle for free cause it was past it's shelf life.. Currently vaping a 9 month past expiration date capuccino. I think it tastes better than when it's fresh!

I can't disagree,I revisited some of the juices I bought when I 1st started a year+ ago and they actually taste 100x's better than I remember. Those flavors are WELL steeped to say the least....really tasty and HUGE FLAVOR.
J

 

[Splinter]

Any idea on when orders placed on 1/9 will be filled? I know they are backed up but I figured with the store orders on a temp hold and no new ones coming in till Monday that maybe they would be close to catching up. Any info would be wonderful. Thanks

 

[RialCeLmiT]

I can't disagree,I revisited some of the juices I bought when I 1st started a year+ ago and they actually taste 100x's better than I remember. Those flavors are WELL steeped to say the least....really tasty and HUGE FLAVOR.
J

They definitely age more like wine and less like milk...I wish I could make a juice curdle, I'd try it once just to see what would happen.

 

[RialCeLmiT]

They definitely age more like wine and less like milk...I wish I could make a juice curdle, I'd try it once just to see what would happen.

Seemed like their was more visible vapor too, It was a 100% pg and I normally won't vape anyless than a 70/30. Clouds of it, and i'm running it on recycled near dead cartos

 

[Splinter]

Splinter,
I am very happy to let you know your order and ALL C.C.V. ORDERS will be packed and shipped out by monday afternoon. I will make a post next letting everyone know.
The C.C.V TEAM .............Jeremy

Thanks Jeremy. Glad to hear that things are getting back to normal. Let Andrew know that the post office is closed on Monday for the holiday.

 

[sophie_lapin]

VAPNJ350,

I plan on making an order on Tuesday... are the SS Boge 3.0s out of stock (15 carto deal), or is it because of the temporary site closing that I can not add them to my cart?