I agree that smok (and many others) have abysmal customer service when contacted directly. Initially, I had many similar replies from them. In broken English, and mostly useless.
My only resolve for defective gear, have been the dealers, I only use primary UK vape shops. I have always been served properly when devices were malfunctioning.
Buying direct from China is a game of chance that I refuse to play. As the budget is limited, I buy less stuff and consider proper service at face value.
If you must buy from China because it is the only possibity, you must use an escrow service. You pay a bit more, but the merchandise is flawless.
My only resolve for defective gear, have been the dealers, I only use primary UK vape shops. I have always been served properly when devices were malfunctioning.
Buying direct from China is a game of chance that I refuse to play. As the budget is limited, I buy less stuff and consider proper service at face value.
If you must buy from China because it is the only possibity, you must use an escrow service. You pay a bit more, but the merchandise is flawless.