Heya all! Haven't been here for a while, but I've certainly kept vaping.
So, I bought the big shiny chrome LavaTube, and loved it...for a while. I dropped it once or twice, which knocked the atomizer off (I use an Ego-C system, both with Ego batteries and the LavaTube, if that makes any difference). Thing is, the threads that hold the atty onto the device seem to be stripped now - I can make it work, but the atty will keep turning after it's screwed on, and a slight bump will dislodge it (yes, I've tried with brand new atty housing; it's the Lavatube end, not the atty end).
SO! I know what the problem is, but I don't know the solution - is the little brass bit user-replaceable at all? If so, where would I need to buy the replacement part from?
I got ahold of Volcano, but they refused to help at all, even to offer advice, information, or discussion. They said since I didn't buy it straight from them I need to go to the store i bought it from and talk to them. Thing is, that store is in Washington, and I am now in Germany.
I'm extremely dissatisfied with the level of support from the manufacturer, but I still want to use the damn thing. I realize it's user malfunction that caused the problem, and I'd be all to happy to pay them for any needed repair. However, as that seems not to be an option that can even be dicussed...well, here I am, beseeching the help of my more experienced vaping brethren.
So, I bought the big shiny chrome LavaTube, and loved it...for a while. I dropped it once or twice, which knocked the atomizer off (I use an Ego-C system, both with Ego batteries and the LavaTube, if that makes any difference). Thing is, the threads that hold the atty onto the device seem to be stripped now - I can make it work, but the atty will keep turning after it's screwed on, and a slight bump will dislodge it (yes, I've tried with brand new atty housing; it's the Lavatube end, not the atty end).
SO! I know what the problem is, but I don't know the solution - is the little brass bit user-replaceable at all? If so, where would I need to buy the replacement part from?
I got ahold of Volcano, but they refused to help at all, even to offer advice, information, or discussion. They said since I didn't buy it straight from them I need to go to the store i bought it from and talk to them. Thing is, that store is in Washington, and I am now in Germany.
I'm extremely dissatisfied with the level of support from the manufacturer, but I still want to use the damn thing. I realize it's user malfunction that caused the problem, and I'd be all to happy to pay them for any needed repair. However, as that seems not to be an option that can even be dicussed...well, here I am, beseeching the help of my more experienced vaping brethren.