confirmation

[rob87]

vapornine staff,
made an order yesterday but did nit recieve any email for confirmation. am i suppose to?
let me know please rob

 

[Sparklet]

I ordered on the 8th received an email on the 10th it shipped and the tracking number is no good. Don't know what's up with that but I'm going to find out.

 

[miss MiA]

vapornine staff,
made an order yesterday but did nit recieve any email for confirmation. am i suppose to?
let me know please rob

I've gotten immediate order confirmations, then shipping confirmation. Think all orders do, so something else must be up. Considered the obvious already I'm sure -- e.g. spam folder, accuracy of email addy you entered, etc.? Maybe logging in and going to your account page would show something? (Haven't looked at what info is shown there myself.)

I ordered on the 8th received an email on the 10th it shipped and the tracking number is no good. Don't know what's up with that but I'm going to find out.

Not sure what you mean by 'no good,' but it takes awhile for the number to start showing in the system, and then USPS tracking numbers don't always give actual tracking info either. Only thing that can be counted on is having arrival confirmed once you already have it and know that. Also, Whatever you're seeing or not seeing would probably be affected by the shipping option you chose as well.

Just some possibilities, anyway!

 

[Katya]

Ben posted this in the other thread:

Lol..sorry Belle, just preparing the mailers all ahead of time. I'd hate to have 500 to go through when everything arrives.. and all the freebie orders were making my order processing system very hard to navigate

I'm not sure, but I think he's just doing something ahead of time. I wouldn't worry yet.

 

[miss MiA]

Ben posted this in the other thread:

Lol..sorry Belle, just preparing the mailers all ahead of time. I'd hate to have 500 to go through when everything arrives.. and all the freebie orders were making my order processing system very hard to navigate

I'm not sure, but I think he's just doing something ahead of time. I wouldn't worry yet.

Oh yes, Sparklet if you're talking about an order & shipping conf for the free juice sample, what Katya said is definitely what's going on there. (Ben, maybe you should add that note to the sample order page too!)

 

[syntaxevasion]

I ordered on the 8th received an email on the 10th it shipped and the tracking number is no good. Don't know what's up with that but I'm going to find out.

1st class does not have tracking, so the number it sends is only for confirmation purposes.

ben

 

[syntaxevasion]

vapornine staff,
made an order yesterday but did nit recieve any email for confirmation. am i suppose to?
let me know please rob

what is the order # on the receipt? You can also login if you created an account with us, and see all previous orders. It's more than likely gone out.

 

[kwimberly]

I didn't get a confirmation e-mail on my last order either. I usually get one. The order is showing up in my order history though.

 

[syntaxevasion]

If you didn't receive a confirmation, it was probably due to a glitch..we've got quick turnaround..same or next business day. Send an email via the website if you have any questions or want to check the status of your order.

Ben