COV Customer Service!

[Bigbuyer]

I am sorry if while I was at VapeStock some emails were not answered as fast as you want them to be.
I want to be the best of the best so:

I added a person my Nephew Justin on Customer Service to make it better.
Also, a new ticket system have been implemented.
Hoping that everyone will get answered quickly on a ticket or a PM.
That is faster than a phone call! I only can answer one call at a time....PM or Ticket your questions, please.

 

[dspin]

Your customer service has always been A++++++++++++++== sometimes not as fast as others, but who cares. You have always been a one man show - people need to understand that. Your not around 24 hrs a day. It would take me forever to answer hundreds of e-mails and pm's a day. Your the best Bruce

 

[darco]

Your customer service has always been A++++++++++++++

I can second that! But hey it's good to hear that you just added to your team

 

[CaptSteve]

Bruce we appreciate everything you do buddy if only more vendors were as honest and as mindful of their customers as you are it would be a perfect world. Thank you Bruce

 

[JthaBigVapor]

Yup! Its sorta exciting, more job responsibility and what not PP

But all silly aside, I will try to get to your customer service tickets as soon as I possibly can. Hopefully if anything, I hope to improve the speediness and responsiveness to everyone's issues and needs.


~ J

 

[bjannr]

I haven't ordered anything from your site for a while, but it has nothing to do with customer service. I have never been disappointed with any of my COV orders. You have been and always will be one of the best.

 

[tepicky]

Bruce, i preordered my ody last week. Ive read through the forums and people suggested getting extra NR wires. Is it possible that i order again without paying extra for shipping if you include my new order in the ody's packaging?

 

[Roxxette]

Bruce, i preordered my ody last week. Ive read through the forums and people suggested getting extra NR wires. Is it possible that i order again without paying extra for shipping if you include my new order in the ody's packaging?

If these is possible i will like to do the same

 

[darco]

If these is possible i will like to do the same

Me too!!!

 

[craftmath]

Me too!!!

Me three!!

 

[Caddyman]

i would suggest you all start a ticket by clicking "contact us" on COV.com and Justin/Bruce can answer that for you.

 

[tepicky]

i would suggest you all start a ticket by clicking "contact us" on COV.com and Justin/Bruce can answer that for you.

I did, actually. I PM'd, started a ticket, asked in the forums, but nada.

 

[Bigbuyer]

Glad you are happy. That's what matters to me.
Send tickets. Please don't duplicate your questions, just makes it go slower!
Ticket system is working well now with Justin on it!
FYI, they are answered Mon - Fri only. Monday for the weekend.

 

[dspin]

Bruce we appreciate everything you do buddy if only more vendors were as honest and as mindful of their customers as you are it would be a perfect world. Thank you Bruce

 

[MegaDark]

Me three!!

Me Four

Thumbs up for you bruce

 

[Bishopheals]

Thank you for responding, alot of folks have mentioned your a straight shooter and i respect that. I did get a replacement though it was late I do appreciate something was done and you taking the time to add your nephew to help out in cutomer service. I will continue to buy more things from you and give you another try. thanks for your support.

 

[Bigbuyer]

Thank you for saying. Makes it all worth it!

 

[JthaBigVapor]

Too True! Glad I can help ya'll out as well!

 

[RiverNut]

Too True! Glad I can help ya'll out as well!

Hey Justin, I want to thank you for your quick response in taking the 510 base off my order and refunding my account...much appreciated!
My only complaint is ( and I know this has nothing to do with you) the ridiculous stock levels, or should I say absence of products Cov supposedly carries. COV has more "Notify Me" than it does available products. I would suggest that it would be a better business practice to either carry it or get it off your website. Considering the fact that your biggest consumer draw is the GG line of products, it baffles me that you seldom have the essentials for rebuildable attys. I understand that the units themselves are in limited quantities but to not KEEP in stock the minor materials to make these units work is a MAJOR deterent from purchasing these devices in the first place. I can guarantee you that if obtaining the materials to make my attys work becomes more hassle than it's worth, I will be selling and moving on to something better. And I'm sure that Bruce and Imeo both have noticed that rebuildables are quickly becoming more mainstream and as this snowballs, more choices will be available. Just something to think about.

 

[Loveridden]

Bruce I just wanted to say that I am impressed how you are dealing with the negative reviews here on ECF recently. Nobody is perfect and sometimes orders have problems, sometimes there is user error, shipping error, etc, but how you deal with those situations truly matter. I am seeing nothing but friendly professionalism and that really impresses me. I am glad your customer service situation is being resolved and you are doing what you can to fix any issues. I cannot help but notice that unlike some vendors responses I see, you are polite, helpful, get to the point, and never hostile. There may have been some bloopers recently but because of your responses I am confident that you will fix them and that you know how to treat your customers properly!!

Now I'm not a fanboy or rather FANGIRL that's just gushing - I haven't ordered much from you to be honest - just juice a couple of times that I bought from you in person when you were in my area - but I have been keeping an eye on COV here on ECF and I will definitely consider you for future orders!