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Customer Feedback

Discussion in 'VaporFlow' started by MrNYFC, Sep 22, 2010.

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How would you rate your experience with VaporFlow.com?

  1. Excellent

  2. Good

  3. Satisfactory

  4. Poor

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  1. MrNYFC

    MrNYFC Unregistered Supplier ECF Veteran

    Oct 7, 2009
    New York
    We would not be here without your guys/gals! Please leave any feedback that you'd like regarding your experience with VaporFlow.com. This will help us grow and lead to a stronger community base.
     
  2. Esmoking-NY

    Esmoking-NY Super Member ECF Veteran

    Apr 18, 2010
    Niagara Falls NY
    You don't want me to talk about my experiences with Vaporflow....
    The products are great and CS is awesome.
    Except he likes banning people on accident !!!! LOL
     
  3. bones25

    bones25 Super Member ECF Veteran

    Jun 9, 2010
    State of Texas
    I just got a new WETBOX!! It was easy to order from the website and I was able to choose the color and connector I wanted, both of which were not offered by other vendors at the time.

    First....my experience with customer service was awesome!! I preordered the Wetbox with info saying they would not ship until the 24th, so I was expecting to receive it sometime close to the first of October. It shipped early and I actually RECEIVED it on the 24th! I didn't even know it was delivered until I checked my confirmation email and plugged in the number and WOW, it had been delivered several hours earlier!

    Also, when I ordered, I forgot to get a battery. I thought it said it came with a battery, but when checking after I ordered, it only came with the battery ribbon to remove the battery. I quickly emailed Jason offering to make another order for the battery if he could negate the shipping charge. He responded right away and said he would include the battery at no charge!!!! By the way, the shipping for the entire order was ONLY $3.00!

    I really like my WETBOX and I feel Vapor Flow has great customer service from this experience!
     
  4. QueenVictoria

    QueenVictoria Ultra Member Verified Member ECF Veteran

    Aug 20, 2010
    SoCal, USA
    I just got a 905 today. I thought there was a problem and emailed Jason with my questions and he replied within minutes. Turns out I was mistaken and there was NO problem at all. Jason helped me figure it out and was so courteous and helpful. I will not hesitate to order from Vapor Flow again in the future. I can't wait for the battery to charge so I can check out my new toy. Thank you Jason for being such a great guy!
     
  5. venkman

    venkman Super Member Verified Member ECF Veteran

    Oct 28, 2010
    Long Island, NY
    good prices, great service. i can't comment on the shipping, because i live in the same town so i've only picked up my orders locally, but i've ordered in the morning and picked up my supplies in the afternoon, which is great. jason has been helpful and always quick to respond to emails. when something i wanted to order was out of stock, he pointed me to another vendor on long island who had it in stock, instead of simply telling me "oh, i'll have it in stock soon."
    i just recently tried flowbacco and 1176 from the American Revolution line of liquids, and they're both pretty tasty. I'm hoping to get a review up soon.

    all in all, i've got nothing but good things to say about vaporflow.
     
  6. ukeman

    ukeman PV Masher Verified Member ECF Veteran

    Supporting member
    Aug 22, 2010
    Kauai, Hawaii
    just got my second VF order today; they sent a couple extra 306 d/tips!! woot ! thanks so much
    and of course joye 510 attys, how can you miss?
    Best source for 306 d/t and attys.... you want clear???? guarantee to have the most control and makes dripping a breeeeeze.

    THANKS VF... Ukeman
     
  7. Drottwiler

    Drottwiler Old Timer Verified Member ECF Veteran

    Oct 20, 2010
    Drott's Dog House
    Thanks Jason for the upgraded dt.Supper service fast shipping.I must admit this is my first 306 lr WOW have I been missing out.I thought the 510 lr were the hot ticket.I was way wrong.Thank you for the great sale that got me to try the 306.I'm a convert.
    TY
    Deb
     
  8. venkman

    venkman Super Member Verified Member ECF Veteran

    Oct 28, 2010
    Long Island, NY
    One night recently when I was bartending, there were a good 6 or 7 vapers in the bar. The back of the bar, where most of them were, smelled like a delicious bakery every time I walked by. Sitting at the bar with his laptop was another customer, who had previously expressed interest in vaping. I'd givin him a little info in the past, but this time he said he was ready to order. I recommended vaporflow to him, as their services and prices are great, and the bar is located one town over from vaporflow. The customer emailed Jason, and got a reply a few minutes later. Did I mention this was sometime after midnight? The customer placed his order from vaporflow @ the bar, and arranged with Jason to pick it up the next day. I haven't seen this customer since, so I can only assume he's been happily vaping away ever since.

    I vape constantly while working, and even though a fair amount of vapers frequent this bar, I get a ton of questions every night from those unfamiliar with vaping and those with only a cursory knowledge. It is very reassuring to know that there is a local vendor to whom I can confidently point those who are really interested vaping.
     
  9. ukeman

    ukeman PV Masher Verified Member ECF Veteran

    Supporting member
    Aug 22, 2010
    Kauai, Hawaii
    i live in hawaii, and i get my d/tips and joye atty's from VF.... great prices, service including reasonable shipping, and quality products!
     
  10. Olde One

    Olde One Senior Member ECF Veteran

    Sep 17, 2010
    USA
    I have only ordered, once, from VaporFlow. I must say that they have excellent customer service. I wasn't even a customer, yet. ..just a window shopper. Thanks to Jason's help, I was able to make an informed decision. I felt very confident in placing my order.

    When my order arrived, I was confused as to a couple things, and Jason was very quick to answer. I found this both odd and impressive, because I had sent the email after what I thought were standard business hours.

    The prices at VaporFlow are very competitive. There is little difference between them and other online stores. I noticed a couple of the accessories for my ecig were perhaps a dollar or two higher than others. Considering the competition took days to answer my queries (if at all), I'll gladly pay a little extra for great customer service.

    I bought a Boge LEO, with extra cartridges and an atomizer. I have not even bothered with the backup atomizer, yet. It's all working, just fine.. far better than I thought it would, actually! The LEO lends itself phenomenally to dripping. You may read my product review in my blog.
     
  11. Andyhrn

    Andyhrn Super Member ECF Veteran

    Mar 1, 2011
    TX
    They have an excellent customer service ,quality goods, extremely fast shipping (the same day) and Jason is always on line (e-mail) if there is some questions or problems. Really a professional attitude. Can't vote because I did already (but I'm not).
     
  12. MrNYFC

    MrNYFC Unregistered Supplier ECF Veteran

    Oct 7, 2009
    New York
    Thank you to all of our loyal customers!
     

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