Customs help?

[Coffin22]

Hello fellow Canadians, wondering if anyone has had this issue already, but.. I have just had my Temon hybrid ecig (All hardware, no juice) denied by customs? Wondering where I can contact customs regarding this issue, as I am fully aware they are far from able to deny hardware in itself. If someone would be so kind as to point me in the proper direction to place my complaint/try to have this reversed. Frustrating, going to enjoy making their lives difficult for this though. Also, if anyone has any links to current customs import laws, etc. Much appreciated as I will need to do some research on this.

 

[retired1]

What was the reason given for the rejection?

 

[Heavyrocker]

Thats weird,i thought they just ''stole'' the juice at customs.

 

[SASmith]

Here's the link to Canada Border Services:

Canada Border Services Agency (CBSA) - Home

Pretty much every thing you need should be there including an appeals section, let us know how it works out!

 

[Heavyrocker]

Thanks fer that link,Smith

 

[StarDose]

Maybe they tossed in some juice as a bonus?

 

[Heavyrocker]

Maybe they tossed in some juice as a bonus?

LOL....i think Fasttech is up on the customs situation,they wouldnt throw in juice.Id say tey will release the package in a few days,its just a tube,i ordered a $5 small buck knife a few days ago,they will proberly take out sledge hammera and smash it too pieces

 

[SASmith]

It's like the luck of the draw, somebody has a hangover or is in a bad mood poof......no package for you! Someone else orders the same thing ................no problem here's your package. It makes no sense and shouldn't happen that way but it does.......I'm making my angry face!!

 

[Coffin22]

Wasn't juice ordered from mmvapors pretty sure they don't even sell juice, hardest part is it appears customs won't be in until Monday, until then I wait will update as it goes, I think UPS is trying to just send it back so this may all be for naught

 

[retired1]

Were you contacted for broker forms on this order? If UPS is handling the shipment, it may have been rejected due to not having the proper broker information.

 

[Coffin22]

Nope called ups today and they said it was refused because it was "a small e cigarette" whether the ups rep was correct I am unsure but this is what I know so far

 

[Alter]

Weird...I bring all kinds of vaping hardware over the border all the time but not any juices, and not had any issues at all. Customs is more looking for juices with nicotein than hardware and getting juice seized or returned is common. I assume you had a ill informed customs officer who just thought he'd be vendictive or once they opened the package and saw the word cigarette on the box its back to misinformed. I talked to a customs officer here in BC and the memo they got use the words "at the officers discretion" so you got a butthole customs official who was having a bad day and thought they share that bad day with you. But this was a border guard I was talking to not a postal customs offical.
The real crappy part now is that you have now been marked and/or flagged, so from now on every package you try to get over the border will have customs hassles attatched to it.
BTW...electronic cigarettes and its juices aren't considered tobacco products "yet" but its the nicotein in the juice that is the contraban. Just make sure that where your ordering from knows to remove all package wording to do with cigarette and label the customs forms not to attract suspicion.

 

[Coffin22]

Yeah, customs is getting a very disgruntled phone call Monday, hell I can buy a "small e CIG" at a corner store..... If there was nicotine I could possibly see an issue, but this is ridiculous. Will be spending today looking at the legal side of this, so I know if I have grounds if it is still refused after appealing it. Unless of course UPS just returns it on me lol

 

[Heavyrocker]

Customs aslo do random seizures of vendors orders also,but its only the nic juice,its just canadas customs way of saying..f you.

 

[Coffin22]

Talked to ups again today now they're saying its just being assessed for import duties/taxes and potential brokerage charges? Has ups randomly started alerting customers of brokerage charges? Which rep is correct? I've now reached a new level of confusion... Will update what happens on Monday, either way its either new for UPS or new for customs to seize hardware. Hoping its just duties which I expected to have to pay anyway lol

 

[Heavyrocker]

I cant see them seizing a metal pipe with a button,BT,the govt dont like us using ecigs,they are ''losing''profits in taxes.

 

[Coffin22]

Called UPS again confirmed they stated to me its an e cigarette and prohibited to import into Canada rep even tried arguing with me when I told her there is only an advisory warning out and they have no basis to do such a thing customs tomorrow after all. Will update after I speak with them tomorrow

 

[retired1]

When you speak with Customs, ask them for the exact chapter and verse of the rule that they're using to deny the package. When they can't come up with it, tell them to approve the shipment or speak with your lawyer. (Yeah, but they don't need to know you don't have one. )

 

[Coffin22]

That's my plan and to enforce them the fact they have to prove it not the reverse as stated on govcan website.

 

[ChrisUp2Late]

I ordered some juice from the US this month (30ml) just to see what would happen. It was sent through the US Postal Service (not UPS). It was held up at Canada Customs for a few days but eventually arrived safe and sound. No duty, just a little extra "processing time".