Dang it! :(

[grandpawrichard]

I just received my V4L package and it was EMPTY! The only thing in the envelope was the packing slip! No Liquids and No Business Cards!

I quickly called V4L and talked to a Customer Rep. He was so polite and [FONT="]apologetic! He told me he would make sure that my Juices would get Shipped Immediately! V4L Customer Service Reps ROCK!

Thanks V4L for having such Great Customer Service!

GPR
[/FONT]

 

[Morandir835]

That sucks Gramdpawrichard sir. Did the package look manhandled in any way?

 

[Darrigaaz]

Or for you non-sexist people out there:

Did the package look womanhandled in any way?

 

[chimchim]

Or for you non-sexist people out there:

Did the package look womanhandled in any way?

PC = Personhandled

 

[grandpawrichard]

The package was sealed and not damaged. The Rep told me that they are trying out a new shipping procedure and it must have messed up on my order. Especially where there was not even any business cards in the envelope. Accidents happen, so I'm not too concerned. I will be panicing in a few days because I'm starting to run out of liquids!

GPR

 

[jimbalny]

Sending you a new package when u recieved nothing is not great customer service, its "existent" customer service. Now, when they double the juices on the order cuz of the screw up,THATS great cust service

 

[incantius]

being PC is sooooo last year pffft

 

[grandpawrichard]

Sending you a new package when u recieved nothing is not great customer service, its "existent" customer service. Now, when they double the juices on the order cuz of the screw up,THATS great cust service

I don't feel that way! They didn't even doubt my word or argue with me! They Immediately Apologized and Took Care Of Business! That's Real Customer Service! I can't say Enough Good Words about How Great V4L has treated me in this sad situation! They Are Awesome!

GPR

 

[kittypie]

See my post from earlier this week "Pilfered Package?"

Same thing happened to me, I ordered 6 items (I think, too lazy to go back and look) and got only one item, and package did not appear to be tampered with. BUMMER ain't it, after you've waited all day for the mail to come!

 

[SnowDragon]

What makes V4L's customer service exceptional is that they didn't require that you return what you received before they reshipped your original order back out to you.

..........

 

[grandpawrichard]

Kittiepie and Snow,
I hear you there! This is The First time I have had a problem with an order from V4L, or as that goes from any company I buy from. So I am very Happy with the Service I get from them, especially in this matter!

GPR

 

[SnowDragon]

Kittiepie and Snow,
I hear you there! This is The First time I have had a problem with an order from V4L, or as that goes from any company I buy from. So I am very Happy with the Service I get from them, especially in this matter!

GPR

I was lathering up the sarcasm pretty thick on that one. You know, requiring that you return nothing before re-sending out your order. Yaaaaaaaaa....

Your an avid fisherman so I suggest you take your fish out for a swim and vape to pass the time until your package arrives.

NOW SHUT UP AND FISH!

 

[dale1962]

Sending you a new package when u recieved nothing is not great customer service, its "existent" customer service. Now, when they double the juices on the order cuz of the screw up,THATS great cust service

I'm sure they will more than likely throw some extras in there for the mix up they always have for me!

 

[grandpawrichard]

Snow, I caught the sarcasm!

NOW SHUT UP AND FISH!

That's my Favorite saying when I am fishing with one of my fishing buddies when he starts moaning about being in the boat before daylight to go out fishing! I call him a chronic Bed Wetter!

GPR

 

[SnowDragon]

My favorite is, "So when do you think we'll be done?". To which my response is, "When we head back to the launch...of course". Hit the river yesterday, my daughter caught her first Brown a real handsome lil 17" buck, too bad he committed suicide or I would have tossed him back.

 

[CatMommy]

too bad he committed suicide or I would have tossed him back.

I don't really want to throw this thread off topic...so can you PM me and tell me how a fish actually does this...LOL

 

[biidaaban]

that's the only thing i miss about the ex... the boat. "Is the boat in the water??? Then why are you talking? If you want to move the boat, fine, haul anchor... i'll figure it out... now SHUT UP AND FISH!"

 

[katz-in-boots]

Or for you non-sexist people out there: Did the package look womanhandled in any way?

yep, I did feel a little bristling at the term man-handled. Person-handled? How about just 'roughly handled' ?

I don't feel that way! They didn't even doubt my word or argue with me! They Immediately Apologized and Took Care Of Business! That's Real Customer Service! I can't say Enough Good Words about How Great V4L has treated me in this sad situation! They Are Awesome!

Agree totally. Yes, it'd be better if these things didn't happen, but life's like that. I've had a few problems, especially to begin with, what with items missing or not working right. Got to the point where I felt V4L must think I'm scamming them. Every time they sorted the problem without hesitation. That is customer service.

 

[EleanorR]

yep, I did feel a little bristling at the term man-handled. Person-handled? How about just 'roughly handled' ?

Frankly, I kind of miss being "man-handled." Oh well!

And Katz, really hon: it's from the Latin, "homo-", not the Latin, "viri-". So many females really need to demand a refund from their schools!

 

[Jbags]

I also had a problem with my shipment. I ordered juice and 3 new batts. I opened the package and was slapped in the face by peppermint scent. One of my bottles had leaked in transit and was half empty. My packing slip was soaked along with my batts and the other juice bottles. I put in a ticket and received fantastic service, of course. They are sending me a replacement bottle and another batt just incase one of the ones I ordered malfunctions. V4L rocks my socks!!

Sent from my Droid using Tapatalk