Depressed button

[Minnikat]

i ordered & received the arc 5 today and the button doesn’t work
It has worked a intermittently in the past 20 minutes so it’s not off, it’s fully charged.
My arc 3 button sits proud of the casing but this is completely flat???? Wtf why are they not checked before sending?? I’m so frustrated my arc 3 has been going a long time, unfortunately the thread on the atomiser has gone so I have to hold it on to vape

 

[Izan]

i ordered & received the arc 5 today and the button doesn’t work
It has worked a intermittently in the past 20 minutes so it’s not off, it’s fully charged.
My arc 3 button sits proud of the casing but this is completely flat???? ... why are they not checked before sending?? I’m so frustrated my arc 3 has been going a long time, unfortunately the thread on the atomiser has gone so I have to hold it on to vape

Hi Min,
Please contact the site directly and request an RMA for a defective product.
I'm sorry to hear your new device was dead out of the box.

Hope you get it worked out.
I

 

[Minnikat]

I have emailed them last night. No reply yet. No idea what an RMA is

 

[bombastinator]

I have emailed them last night. No reply yet. No idea what an RMA is

Return Merchandise Authorization

It’s the process by which it is arranged for them to send you a new one.

Return merchandise authorization - Wikipedia

 

[Izan]

I have emailed them last night. No reply yet. No idea what an RMA is

"A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period."

Best of luck!
I

 

[Minnikat]

They still haven’t replied.
Still having to hold the tank down to vape on the arc 3

 

[GOMuniEsq]

No point in being impatient. It'll be weeks before you get your working mod back. Although... they do have a live chat option.
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