DietSmokes.com: Warranty not honored. No communication.

[prr2freya]

yeah this is not something new at all.. I dealt with him well over a year ago and nothing was resolved. Sure he seems like a nice guy, but the lack of customer service means he is a bad businessman.

 

[parked]

Had ordered Janty eGo set from dietsmokes.com on April 15th. Order #6972.
3 weeks later the atomizer hit the bucket.
Contacted parker@dietsmokes.com. No response.
3 weeks later that the battery followed the suit.
Since then I’ve tried to contact these guys 4 times through their ticket system and contact page. No response whatsoever.

Now that’s what the have on their website: “All JANTY products I honor a 3 month warranty on the batteries and other Janty parts and 6 month warranty on atomizers”.

Does this sound like fraud or just poor customer service?

Hi-

We do have the warranty on janty products all you have to do
is send it back to me to my business address and i seem to remember responding to your email is it possible it went to the spam box ?

It is unfortunate that I see this on june28th and you posted this on june20th that is my fault i do have one staff member who lurks around on the forums to see if there is any problems.

he is always good about it but looks like this one slipped by. I do apologize for the late response to this thread that right there should not of happen

my address to send the bad part to is

7539 benbrook parkway
Benbrook, Texas 76126


Thanks

Parked

 

[parked]

I want a refund for my dysfunctional Joker! This was a $160 waste. It does not work as advertised and is still under warranty!

Until I get a refund I will be posting all over the forums about dietsmokes!

Juarl-

We talked about this whats up i sent that joker back to you it was functing fine as long as you have genuine JOYE ATOMIZERS on the device the (FAUX JOYE ATOMIZERS DO NOT PREFORM WELL)

THanks

 

[parked]

Are they a registered supplier on ECF ? Just curious.

Yes been a registered supplier for almost 1.5 years now try to do the best i can we have grown so much etc.... We do have a forum on ECF and if there is a problem my staff takes cares of it quickly etc..

Thanks

Parked

 

[parked]

Sorry about your troubles. Really bad customer server is usually not the result of a conscious attempt at fraud. However it is often the results of consciously attempting to run a business without the required commitment and resources.

Earlier when I saw their banner on the supplier list, I thought the name "diet smokes" was a little suspect to tell you the truth.

Stage-

I have been around for a long time on this forum even before i was a supplier i was a reviewer of products back then there was only a handful of reviewers back then that was 2 years ago

Then i opened "DietSmokes" the reason that was the name is because "Dusty" AKA "ECF SCREENNAME "Ratindahat" used this in a posting long ago calling e-cigarettes slang terms "dietsmoke" was one of them and i liked it and thats why i chose that name

Thats the history of the name you can do a search on ecf on "ratindahat" a fellow great reviewer and find the "slang post" he made and you will see "dietsmoke" etc.... its about 2 years back in nov i believe

thanks

Parked

 

[parked]

Well I won't be ordering from them after reading this. Thanks for the warning and sorry you got ripped off

Glowgirl-

Nobody gets ripped off on dietsmokes it just doesn't happen there are always a few customers that get upset and rightfully so but they do get handled and things are great. Hope you try us one day. If there was ever a problem with a order you can message make a post in my forum or PM me or one of my staff members that are also inside my forum area or you can always message my on facebook or my youtube account

Thanks

PArked

 

[parked]

We, the "Ripped-off by Dietsmokes" club members can really do something about it. All it takes is a single post on the Attorney General for the State of Texas website by each club member.

The purpose of this thread is not to let off steam or get my minor issue resolved. Rather to draw attention to the ditesmoke.com business practices and have them fix their flawed system ASAP or face legal consequences.

From what I read on the forums people who'd had a rare chance to communicate with Parked speak of him as a very nice guy willing to go out of his way to make up to his customers. And often failing to follow through on his words later. Unfortunately, being a nice guy is not a profession.

Attorney general is just what we need this industry is scrutinized allready enough we don't need people like you causing more problems and raing eyebrows not real smart. we want this industry to survive not fail !

Multiple ways you could of gotten a hold of me

 

[parked]

I am wondering, exactly what problem are each of you having? I too had a problem with dietsmokes non communication. But eventually they did get back too me. I sent my Joker to Parker because it was frying attys. He tested it for two days and I should get it back next week. Nearly a month waiting for him to do this sucks! However Parker did sound like a decent fellow on the phone... I think maybe they are under manned in the customer service department.

Juarl-

Thanks you yes the Original poster could have contacted me in other ways
I do have a private forum and he could of PMED me or my staff members
We have plenty of staff etc.... he could of messaged me on my facebook page or youtube page he also could of called me by phone like you did you can get my phone number from your bill on your card.

It is unfortunate that I see this on june28th and he posted this on june20th that is my fault i do have one staff member who lurks around on the forums to see if there is any problems.

he is always good about it but looks like this one slipped by him. I do apologize for the late response to this thread that right there should not of happen


i seem to remember me e-mailing him back on the procedure he needs to follow and return the parts to my address .

Sometimes customers do not want to to this for what ever reason but that is the policy.

 

[jayquik03]

lol, parked managed to respond to everyone in one swoop. Hopefully issues get taken care of. Nice to see stuff moving.

 

[Bustastew]

Juarl-

We talked about this whats up i sent that joker back to you it was functing fine as long as you have genuine JOYE ATOMIZERS on the device the (FAUX JOYE ATOMIZERS DO NOT PREFORM WELL)

THanks

Hey Parker,

I updated already about my issue being resolved. This post was before we talked and after my 2nd Joker having problems (turned out to be attys); you can understand my fustration. For the first joker that really was bad I used the dietsmokes ticket system. I ended up sending it to vaprlife for a replacment because I didnt receive a reply. My second Joker worked but was frying attys (again it was bad attys). So now a month later I received help from you.

I appreciate you personaly testing my Joker and determining my problem Parker!! =)

 

[Mr. Mom]

My sincerest apologies to all who posted and to my friend Parker. It's my job to be a liason to Dietsmokes customers and to help Parker resolve customer service issues and this post should have been addressed a week ago. I know some of you made it over to the Dietsmokes forum and your problems were resolved. I'm on that forum all day every day if you ever have any questions or problems with a Dietsmokes product or order you have placed, please do not hesitate to contact me via PM or e-mail. My email address is johnrobinson3@comcast.net. I'm here to help.

John

 

[meandthehedgehog]

Do what I did, besides emailing I called the guy. I will not post his number on here. Look at your online bank statement. Please update me on the progress of your solution =)

Bustastew,

Thank you. As you can see, things started moving.
I'll keep you posted.

 

[meandthehedgehog]

We do have the warranty on janty products all you have to do
is send it back to me to my business address and i seem to remember responding to your email is it possible it went to the spam box ? my address to send the bad part to is

7539 benbrook parkway
Benbrook, Texas 76126

Parked,
Thank you for providing the address. I'll be sending the faulty parts shortly.

As for the communication issues, I hope you have a copy of the email you sent to me to substantiate your "I seem to remember responding to your email" claim. Otherwise please
don't misinform people reading this thread. I never received a response from you for any of my 5 messages. My spam filter is working fine, otherwise I wouldn't have received the order
and shipping notifications from dietsmokes.com.

 

[meandthehedgehog]

the Original poster could have contacted me in other ways
I do have a private forum and he could of PMED me or my staff members
We have plenty of staff etc.... he could of messaged me on my facebook page or youtube page he also could of called me by phone like you did you can get my phone number from your bill on your card.

Parked,
Oh, that's how the dietsmokes customer support system works! Sorry, I didn't have a clue.
Neither did many of your customers who had tried to contact you by email or through your ticket system.

You might want to consider outlining the whole 10-step process on your website. Is there a secret word that needs to be mentioned too, as somebody suggested in one of the earlier posts?

 

[meandthehedgehog]

Attorney general is just what we need this industry is scrutinized allready enough we don't need people like you causing more problems and raing eyebrows not real smart. we want this industry to survive not fail !

Multiple ways you could of gotten a hold of me

Parked,
This is a poor attempt at misdirection on your part.
Customers who got frustrated trying to get a response from dietsmokes customer support - they are not the ones who are causing problems.
Multiple times you could have gotten back to them.

However, there's one thing I can agree with you on here - we all want this industry to thrive.

 

[prr2freya]

Having to chase down a supplier is ridiculous. If email does not work or the ticket system we have to chase you down on your facebook and if that does not work should try PM'ing here, or if that does not work try your youtube account.. etc.. Oh come on! So to make sure our concerns are addressed we need to chase you all over the internet in hopes we get a response from somewhere?

That is very poor customer service.

 

[Amajn]

Having to chase down a supplier is ridiculous. If email does not work or the ticket system we have to chase you down on your facebook and if that does not work should try PM'ing here, or if that does not work try your youtube account.. etc.. Oh come on! So to make sure our concerns are addressed we need to chase you all over the internet in hopes we get a response from somewhere?

That is very poor customer service.

+100

When i read that i almost lost it why in the world would any customer ever have to go searching for a response LMAO he said youtube facebook blah blah blah

Trust me i have had a couple of issues with suppliers i send them one email or ticket and boom everything is corrected within 24-48hrs then i go on my merry way everyone is happy and i order from them again

I have never ordered from These guys but i sure as hell will not too many bad reviews/feedback ty OP for airing this for ppl who have not ordered from them

Bad Form Dietsmokes!

 

[Stirfry]

Hands down the worst customer service, of any business, ever. e-cig or otherwise.

high prices, conflicting descriptions, misleading info in videos, and utterly confusing and unreliable ticket system - and any form of communication for that matter, basically blank warranty page... the list is basically endless.


oh, and raise your hand if "i didn't get that e-mail" sounds familiar.


the only time you get a reply is AFTER you post publicly about your issue.

 

[proudlion]

Yes been a registered supplier for almost 1.5 years now try to do the best i can we have grown so much etc.... We do have a forum on ECF and if there is a problem my staff takes cares of it quickly etc..

Thanks

Parked

I've only been around a few months on ECF but was impressed with your videos and decided to check out dietsmokes.com; However, it is surreal to have read your response.

These comments are intended to be constructive:

Note your use of terminology such as "my staff" - this is not a turn key business - it Is Your business - not your employees'.

Use of "takes cares (sic) of it quickly" - specific time frames such as - 'within 24 to 48 hours' or even 'not more than five business days' shows you are committed to your customers.

Then you exhibit the audacity to place blame on your customers by suggesting they chase you down on your twitter and/or facebook pages? What were you thinking?

And this was the icing on the cake:

<<Attorney general is just what we need this industry is scrutinized already enough we don't need people like you causing more problems and raing eyebrows not real smart. we want this industry to survive not fail! ~Parked >>

"Who" is causing this problem?

Thank you for the informative videos but I think I'll stay with those who treat their customers with respect, dignity, and professionalism.

 

[jayquik03]

I'd like the OP to inform us when this issue is resolved, Looks like we're coming up on the 3 month mark in about 10 days.