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E-Liquid Mart Customer Service

Discussion in 'Reviews of Suppliers - Negative' started by shaun h, Mar 19, 2017.

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  1. shaun h

    shaun h New Member

    Sep 20, 2015
    Supplier Negative Review

    Name of retailer:
    E-Liquid Mart​

    Date of your initial complaint to the supplier
    Mar 7, 2017​

    Method used when initiating complaint with retailer

    Ticket number (if you were issued one)

    General nature of complaint
    Customer Service​

    Briefly describe your problem or issue
    I had put in an order on on February 26th. By March 7th, I still hadn't gotten an email, nothing stating that my items were being shipped. On their website, it just states that my items are still "Awaiting Fulfilment". I had emailed them through their contact page on their site and they hadn't replied. On March 7th I emailed them again. Still no reply. They don't have a phone number to contact them, so there's no other way for me to contact them! On March 11th, I emailed them again, stating my anger and frustration. And yet again no response.
    My order was for 4 gallons of VG, and 1 gallon of PG. I would usually always get my VG from here, with no problems.
    I'm really pissed off by now, cause its been almost a month, with no updates, no responses, and no product!!! I had to order my VG and pg from somewhere else, and I got those within 4 days. I'm ripped off of almost $200 right now!!!!
    If "Awaiting Fulfilment" means that they're waiting for it to be in stock, shouldn't they at least email me back?!?! Offer me a refund at the very least!!! Terrible customer service!!!
    Where do I go from here?????​
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