Supplier Negative Review
Name of retailer:
e-liquid Mart
Date of your initial complaint to the supplier
Mar 7, 2017
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Customer Service
Briefly describe your problem or issue
I had put in an order on eliquidnart.com on February 26th. By March 7th, I still hadn't gotten an email, nothing stating that my items were being shipped. On their website, it just states that my items are still "Awaiting Fulfilment". I had emailed them through their contact page on their site and they hadn't replied. On March 7th I emailed them again. Still no reply. They don't have a phone number to contact them, so there's no other way for me to contact them! On March 11th, I emailed them again, stating my anger and frustration. And yet again no response.
My order was for 4 gallons of VG, and 1 gallon of PG. I would usually always get my VG from here, with no problems.
I'm really ...... off by now, cause its been almost a month, with no updates, no responses, and no product!!! I had to order my VG and pg from somewhere else, and I got those within 4 days. I'm ripped off of almost $200 right now!!!!
If "Awaiting Fulfilment" means that they're waiting for it to be in stock, shouldn't they at least email me back?!?! Offer me a refund at the very least!!! Terrible customer service!!!
Where do I go from here?????
My order was for 4 gallons of VG, and 1 gallon of PG. I would usually always get my VG from here, with no problems.
I'm really ...... off by now, cause its been almost a month, with no updates, no responses, and no product!!! I had to order my VG and pg from somewhere else, and I got those within 4 days. I'm ripped off of almost $200 right now!!!!
If "Awaiting Fulfilment" means that they're waiting for it to be in stock, shouldn't they at least email me back?!?! Offer me a refund at the very least!!! Terrible customer service!!!
Where do I go from here?????
