Just an update - I did receive a new switch, and that did NOT fix the problem, so incorrect assumption on my part that it was the switch (but it seemed most logical).
New switch on, and still can't turn this baby off. Pretty let down and VERY frustrated 'cause dang near impossible for two people to vape most of the day with the Riva (3 batteries - so one on charger while other two in use but.....that doesn't work when time to switch out, lol!!)......
Really proud of the hubby 'cause he hasn't had a cig since Thursday. I do NOT want him going back to analogs, but he's an instant gratification type smoker and this is pretty frustrating.
(To top it off, I suddenly forgot how to fill a carto correctly last night as well - so we pretty much have no e-cig right now 'cause I got so frustrated I just gave up after wasting a 1/4 bottle of juice and 2 cartos. I had run out of the Smok Tech LR Dual Coils so was using these resurrectors that came with the e-power - filled one -looked perfect to me, just a little out back end, wiped it up good, blew on it gently to clear out some juice, fired that baby up and first 2 drags were great - then total burnt nasty icky. Pulled another one out and same damn thing.)
And to top it off? The ONE juice my hubby likes (one) came in and it's not right at all. Not the same color, not the same taste.
So I've got atty's that don't work at all, complete kits that don't work, juice that isn't consistent.....plus my own operator errors. All seemed great until Thursday when the E-power thing came in - I think it's jinxed and is bringing me bad luck, lol. I need to get rid of it completely!! ;-) But, seriously, I must say this is a problem to have this many "issues". Bad atty's, bad kits, inconsistent juice - appears there is little QC in the vaping vendor world and as much as a truly love when vaping is good, I'm thinking I may just end up throwing this all away. I'm weary of wasting my $$ and time.