Supplier Negative Review
Name of retailer:
ecig-city.com
Date of your initial complaint to the supplier
Jul 19, 2016
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Customer Service
Briefly describe your problem or issue
I've purchased Therion dna 75 mod from them. The item arrived defective and scratched. They promised to replace it after I sent them video proof of the defect. However, when they received the item back they claimed to repair it instead. They agreed to exchange it, not repair. But even repair claim wasn't true. When I asked them how they fixed it they acknowledged that they didn't do anything with the mod. They refused to refund my money or exchange defective item so I had no choice but to start credit card dispute to get a refund.
I just want to warn others about this store. They don't do honest business.
I just want to warn others about this store. They don't do honest business.
