I was just wondering if anyone knows how long it typically takes Eightvape to reply to a customer service request.
Eightvape customer support
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If you use the customer support one they are usually within 24hrs. (they were for me but I sent it on a weekday) If you use the regular support one they might be a little slower. One of my favorite places to order from
It’s been a day and a half. I’m sure I’m just being impatient. I tend to do that.
Yes, depending on any given day how busy a vendor is may depend on the timeliness of a given support request. I only start to get upset if two or more (business) days go by, and I don't know whether Eightavpes deals with orders during the weekend. They may or may not, but I just count weekends as non business days, for my own comfort, as some vendors remain open and in operation and others don't. Best of luck,
Anna
Anna
Hi and Welcome-
Eight vape is a good vendor that I have used many times this year with no problems.
Try their FaceBook page- they are very responsive to messages there. I am sure you would probably have to wait until Monday when they are open.
Yah I actually send a message on facebook messenger and they were decently rude and I said I just wanted to know how long it typically takes to get a response and the read it and didn’t reply. Oh well. Hopefully they will get to me this week. I’ll definitely try calling them tomorrow. Thanks everyone for your replies.
Wow- Rude?
I have only had positive dealings with them and always seemed very helpful and very fast shipping from them.
They shouldn't be rude to customers and if you have not placed your order yet, try another vendor- there are many out there that appreciate their customers and have great customer service.
I have only had positive dealings with them and always seemed very helpful and very fast shipping from them.
They shouldn't be rude to customers and if you have not placed your order yet, try another vendor- there are many out there that appreciate their customers and have great customer service.
Sadly I’ve already placed and got my order. The issue is that one of the ejuice bottles leaked out completely. They finally emailed me but they are asking me if I’m sure it actually leaked and whatnot. Like the bottles empty and the packaging was all wet. Pretty sure it leaked out. They haven’t replied. Seems like it’s going to take a week to even get anything sorted out.
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They have been a very good vendor and sure they will make it right for you, just takes a little time.
They refused to send me a replacement and said they can only give me a 20% off coupon. I still have to pay for shipping. I’ll never order from them again. Am upset.
That's awful!!!!
I don't know what is happening there- they were a great company a year ago and have been reading complaints on the forums lately, something has changed. I stopped ordering a while back when they started to charge for shipping and charged for tax too- I live in NY not NV!
Call your CC company and do a charge back - you didn't get what you paid for and 8Vape is no help on making it right at least you would get your money back!
I live in NW NV and they charge me sales tax also just like all the other online vendors charge me.
I always choose priority mail shipping in case anything happens to my order in transit then I'm covered fully on my order.
If Eightvape offered to give you 20% off and you didn't choose priority mail shipping then you should be fortunate, other companies wouldn't have.
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I must be lucky because most of my other online vendors do not charge tax and if I spend a certain amount there is no ship charge either.
I use Vaporrange in CA for many orders, free shipping and no tax on any order.
LOL- I have not had any problems with 8Vape when I ordered from them.
@ashuhh has the problem with 8Vape.
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