They don't have a phone number listed. But I'd press the issue as this is not normal. Or everyone using a Serenity sleeve would have the same problem.
Emerald Green ProVari 2.5 Ruined Finish
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Provape does not have phone support:
Do you offer phone support?
inShare
Sorry, but we only offer e-mail support at this time.
Do you offer phone support?
inShare
Sorry, but we only offer e-mail support at this time.
Kinda surprised they don't offer phone support. I think that's part of having first class customer service.
They want you to open a ticket and then it gets worked. Lots of small companies only use email or ticketing for customer service. They are great at answering back. This would probably get more exposure if this thread were moved to the Provape forum. Might even find other people that bought the green one with issues. Or post over here: http://www.e-cigarette-forum.com/forum/provape/542892-provarinati-saloon.html
I'm going to see what SG says but I'm going to press this as far as I can. I really loved the way this mod looked, it was gorgeous but now it just makes me sad.
How would I go about requesting the topic moved to the Provape section?
How would I go about requesting the topic moved to the Provape section?
I'm going to keep an eye on the thread, and maybe contact Ovid by pm if I don't see something soon.
I find it odd how many people are blaming Provari.
It's a painted finish with a ceramic clear coat, pretty similar to what you'll find on high end cars like Porsche and Mercedes. It's not easy to scratch, but it's no impervious to damage either. It's still paint, ANY abrasive surface can still scratch it.
Now, the holster is leather, and leather absolutely is abrasive. More important, leather is also porous which allows bits of dirt and grit to adhere to it, which turns the leather into something similar to sand paper. Especially if the inside of the holster is rough, unfinished leather. Like it or not, leather holsters commonly cause wear. This isn't limited to ecig holsters either.
That's what a leather holster does to a handgun.
It's a painted finish with a ceramic clear coat, pretty similar to what you'll find on high end cars like Porsche and Mercedes. It's not easy to scratch, but it's no impervious to damage either. It's still paint, ANY abrasive surface can still scratch it.
Now, the holster is leather, and leather absolutely is abrasive. More important, leather is also porous which allows bits of dirt and grit to adhere to it, which turns the leather into something similar to sand paper. Especially if the inside of the holster is rough, unfinished leather. Like it or not, leather holsters commonly cause wear. This isn't limited to ecig holsters either.
That's what a leather holster does to a handgun.
I jumped on the provari saloon thread and inquired about your experience with a linkback...I'm sure someone will chime in.
I find it odd how many people are blaming Provari.
It's a painted finish with a ceramic clear coat, pretty similar to what you'll find on high end cars like Porsche and Mercedes. It's not easy to scratch, but it's no impervious to damage either. It's still paint, ANY abrasive surface can still scratch it.
Now, the holster is leather, and leather absolutely is abrasive. More important, leather is also porous which allows bits of dirt and grit to adhere to it, which turns the leather into something similar to sand paper. Especially if the inside of the holster is rough, unfinished leather. Like it or not, leather holsters commonly cause wear. This isn't limited to ecig holsters either.
That's what a leather holster does to a handgun.
She did not have this provari that long...I've had one for 3 - 4 years with no scratches or wear but maybe it is the leather...I never put mine in a leather holster...I put it in my pocket or laptop bag.
According to the OP, and I quote:
So you think it's reasonable to wear this much after 1 month and 1 week's use?
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Depends on the holster. Without being able to inspect it I can't say for sure, but yes, that could easily be caused in a month and a week.
Figure if you use the thing 50 times a day then that's 1,850 times it's been removed and another 1,850 times it's been put back in to the holster. That's not an unusual amount of scratching if you've rubbed paint against something abrasive 3,700 times.
I find it odd how many people are blaming Provari.
It's a painted finish with a ceramic clear coat, pretty similar to what you'll find on high end cars like Porsche and Mercedes. It's not easy to scratch, but it's no impervious to damage either. It's still paint, ANY abrasive surface can still scratch it.
Now, the holster is leather, and leather absolutely is abrasive. More important, leather is also porous which allows bits of dirt and grit to adhere to it, which turns the leather into something similar to sand paper. Especially if the inside of the holster is rough, unfinished leather. Like it or not, leather holsters commonly cause wear. This isn't limited to ecig holsters either.
That's what a leather holster does to a handgun.
Was about to say the same thing. I have several pistols that leather holsters have damaged
Just a point, but the design allows for use while still in the holster. It's only removed once a day or so.
Well don't know about your guns and holsters but I've used my provari for 3 years, always sliding it into tight jeans or a tight laptop bag and, without any special care, how is it that I don't have any abrasive marks at all. Is it the paint that is the problem. I have the base model with no paint.
i guess clarification is needed from provape on the following information:
i guess clarification is needed from provape on the following information:
I have never really understood the point of sleeves and cases for devices, which can keep the finish looking new if never removed, but one will never see the finish if always in a case or sleeve...
Contact Provape, and attach a pic with it. I had a finish issue as well. They were really nice about it. It seems there may have been a bad batch and my husband's didn't come in contact with solvents like they thought lol. They will take care of you!
I'm going to jump on the "abrasive material against a painted/applied finish" bandwagon. One can't reasonably expect a painted finish to withstand rubbing against ANY material, whether it is cotton or concrete. I have, (and many of my friends have,) at least one handgun that's suffered holster wear, regardless of the type of holster. As a matter of fact, I've seen worse wear from leather than I've seen from Kydex. More to the point, I have spots on the airbox and frame of my V-Rod motorcycle from my jeans rubbing on it while I ride, which I can hardly blame Harley Davidson for sub par paint quality/paint application. Yup, blue jeans, made from cotton, have left some considerably noticeable scuff marks in the paint of my motorcycle. And we're not talking about a backyard Krylon rattle can spray job here, it is factory paint, underneath several layers of clear coat. Now, I seriously doubt that ProVape, despite being a great company, selling an excellent product, applies automotive grade paint jobs to their devices. Putting said devices into any kind of holster, whether it's cotton, leather, Kydex, or concrete, will invariably cause wear marks, regardless of how many times a day it's put into, or taken out of, a holster. Besides, what's wrong with a little holster wear? It adds character.
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I get what you're saying here, but after looking at the pictures provided, that is not normal wear for a provari. It took me dropping my blue one onto the concrete twice before cerakote came off. A month of sliding in/out of a sleeve IMO would not cause that much damage to a provari finish.
ETA: the damage looks very similar to mine that was only in use for 3 weeks
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With Serenity Gear you keep it in the sleeve when you vape. You only remove it to change the battery or if you no longer wan it in the sleeve. I only have used satin silver and polished in mine so I cannot comment on the OP's issue. I have the green one too, and have had no issues with the finish in everyday use.
Holster would work on a Provari the same as on a pistol, as far as I can see. The photos are showing a uniform wear, not heavy wear on the end cap. Again, once it's in the holster, no more wear till it is removed. Same as a handgun.
Cerakote is tough stuff.
We have been using it in the firearms community for quite a while, and I can assure you it withstands levels of use and abuse which a mod does not see.
with that kind of early wear either the prep pr application was bad OR there was a bad batch cerakote.
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