That's quite a good deal, if I paid the line rental monthly it would be £15.95 (going up by £1 in September) + £5 for unlimited anytime calls, I hardly make any calls, the problem is that the ones I do make, tend to be longish calls, and what with paying 9.58p/minute for just a normal call it soon adds up in a month, I'd rather pay the extra £5/month and not have to worry about it, paying Line Rental Saver (1 year in advance) it knocks the line rental down to £12.99/month which is almost the same as you pay.
I only saw the phone package when changing to Zen in 2011, and at the time, our bill from BT was around £120-130 each time. This at £17 ..it's actually £18 - is far cheaper. Think the phone package deals have changed slightly since, but I'm still on the same one.
They get repairs etc. done faster than going direct to BT too - and the new master socket cost £50 less than
through BT too ..yet it's all done by BT!
We were disgusted by the letter we got from BT when we changed over - instead of saying they were sorry to lose us but to come back if ever etc., they confirmed the change on the correct date, and went on to
threaten us that if we left any part of our bill unpaid they would prosecute us and jeopardise our credit rating!
Our bill was
always paid online before it was close to the due by day, so they had no valid reason to send that. They certainly ensure that a customer would be reluctant to return!
I saw quite a few when I was younger, and my dad used to take us out at weekends, Conway, Caernarfon & Harlech have all had scaffolding around them at some time for renovations, and of course the latest one was Windsor when they had the fire.
I suppose they must all get scaffolding on them at times - I just never actually saw any that I can think of.