You don't say where you are, but have you tried tracking in the local postal system, where I am NordPost (SE) items always get delivered by the Special Delivery postie. I always use http://www.track17.net for full tracking as it looks at both the shipper from China and the local service.
EDIT: using track17 I now see you are in Canada, according to Canada Post the item is not in their system, this could mean one of two things 1) item lost or still in transit 2) item seized by customs, FT won't do anything until at least a month has gone by from date of shipping from FT which should be any day now, it can then take up to another 2 months before they will refund for lost parcels.
JOOI I tried looking up the delivered item's code in Canada Post and that also showed nothing - so it looks as if Canada Post are not tracking items even when delivered, we get something similar over here, in that some items don't get tracked once they land - mainly by other carriers like China Post.
EDIT: using track17 I now see you are in Canada, according to Canada Post the item is not in their system, this could mean one of two things 1) item lost or still in transit 2) item seized by customs, FT won't do anything until at least a month has gone by from date of shipping from FT which should be any day now, it can then take up to another 2 months before they will refund for lost parcels.
JOOI I tried looking up the delivered item's code in Canada Post and that also showed nothing - so it looks as if Canada Post are not tracking items even when delivered, we get something similar over here, in that some items don't get tracked once they land - mainly by other carriers like China Post.
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I'm hoping things get more normal before long too! I suppose impatience & frustration with it all doesn't help me.

