First lost package? USPS

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OlderNDirt

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I am in Logistics/Transportation management and I get this type of question from my customers constantly. The one thing I do is ask them to go to a service like Weather.com or even your favorite news company website and pull up a weather map and see what is going on in the country. If there is snow/ice/flood/hurricane/riot etc between you and where it shipped, it will be slowed down until the issue is resolved. The Postal Service is generally good with a 98% on time service and we expect it to go smoothly, the only time we notice that it is off is when you are stuck in the 2% late service standard.

If you are in a surrounding area near a bad weather area, it can be congested too as the service is trying to re-route the shipments to other breakbulks to deliver around the weather or national issue causing delays.

Very true and I agree. But...

All of my incoming mail is sorted in city A and transported about 80 miles to city B, 18 miles from my door. But it passes right through city B to city C another 45 miles away where it is again sorted. Then it is transported 45 miles back to city B where I assume it is subjected to another sort before being sent out the final 18 miles. City A is metropolitan and cities B and C are comparable size. One to two days just got added to delivery time making time spent within 80 miles of my door as long as it takes to get half way across the country. Not to mention it traveled 90 "extra miles" over the original 80 miles away it was 2 days ago. Doubling travel time also doubles the chances for that inclimate weather that causes delivery delays.

My common sense tells me that is a flawed system. And I am guessing none of this gets calculated into that "2% late service standard".

Please don't take this as ragging on you or your post......it is my ragging on the USPS.
 

Mogar

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No rage taken, transportation is a very misunderstood industry. Remember everything you touch has been shipped a minimum of 4 times in a truck. This is something that people take for granted and most people don't want/need to understand.
USPS uses a "hub and spoke" method. Thinking of a wagon wheel, it gets shipped from one point to a "hub" where it is sorted and separated and sent to another hub. This hub then sends it down the line to the next etc etc until the final hub, then it goes down the spoke to a separation office that sends it around to the wheel where it is then resorted and delivered.
It is a very arcane method, but a better one has not yet been designed. Usually when tracking a shipment and you see that it has gone from (your example) City B to C then back to B, it usually means that it has actually been shipped to city K by accident and sent back to city B for redistribution. Yes this is part of the 2% late issues. If you think of it this way USPS handles 424 million shipments a day (155.4B in 2014) This means every day USPS looses/misplaces 8.5 million shipments. Granted a large bulk of these tend to be junkmail so it is a win/win situation for everyone!

(yes this is the inane information I go through in my job)
 

OlderNDirt

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(your example) City B to C then back to B, it usually means that it has actually been shipped to city K by accident and sent back to city B for redistribution. Yes this is part of the 2% late issues.

Just to be clear, as it said in my original post, "All my incoming mail". Not just one or some mail, but all of it. I have even heard (I have no proof) that mail sent from city B still goes to C and back to B to be sent out. This is SOP for all mail coming from out of state.
 

Racehorse

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Ordered from a company in Florida, I live in NY. Order was mailed on 2/13. Tracking shows it has left Florida on that date from Gotha. It is currently listed as in transit. According to the tracking it should have been delivered yesterday. No tracking updates since the 13th. I know it's too soon to tell, but is it likely this is lost? Thoughts?


Winter Storm Octavia spread snow, sleet and freezing rain in a stripe from the Plains to the Appalachians and East Coast Feb. 15-17, 2015 with states of emergency all over the place and flight cancellations. A lot of mail got re-routed, I'm sure, plus there was a holiday on Monday with Sunday not a working day either.
 

Racehorse

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My common sense tells me that is a flawed system.

That has worked for a long time, since 1789....... and is CHEAP.

I still can't believe I can slap 45 cents on a letter in AR and it gets to a friend in CA in a few days.

USPS actually has a stellar record, given that they handle over 158,384,000,000 pieces of mail a year. I can't imagine anyone else stepping up to that task and doing it better.

The Free Market is free.......if it could be done better and cheaper, somebody has had since 1789 to open shop and prove they can do a better job. I suspect they either know they can't, or they don't see enough profit in it.
 

Racehorse

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Just to be clear, as it said in my original post, "All my incoming mail". Not just one or some mail, but all of it. I have even heard (I have no proof) that mail sent from city B still goes to C and back to B to be sent out. This is SOP for all mail coming from out of state.

If I mail a letter to my electric company in town, the letter goes to Little Rock first, then comes back here the next day. :)

I suspect that is because everything coming out of my "little" post office all gets on the same truck every night, and goes to LR, where it either flies out from that big hub, or gets put on trucks to drive around in AR.

It starts to make sense actually........
 

HazyShades

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If I mail a letter to my electric company in town, the letter goes to Little Rock first, then comes back here the next day. :)

I suspect that is because everything coming out of my "little" post office all gets on the same truck every night, and goes to LR, where it either flies out from that big hub, or gets put on trucks to drive around in AR.

It starts to make sense actually........

Hi Horse, Only here for a minute.
What it is, is that your local PO doesn't have a sorting facility.
So they send all the mail they receive to Little Rock where they do have a SF, sort and
send it to the destination.

Anyway, Gotta go hide back in the woodwork
b4 the men in the white coats come to get me and sort me right out of here.
Somebody forgot to put a stamp on me.

Regards,
Hazy :2cool:
 

HazyShades

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Ordered from a company in Florida, I live in NY. Order was mailed on 2/13. Tracking shows it has left Florida on that date from Gotha. It is currently listed as in transit. According to the tracking it should have been delivered yesterday. No tracking updates since the 13th. I know it's too soon to tell, but is it likely this is lost? Thoughts?

Call the customer service number listed on USPS website.
A computer will answer. Say "agent" or "complaint"
at every single prompt from the computer. The machine will persist but eventually give up
and connect you to customer service.
You might have to wait on hold for a while.
Have them put a tracer on your mailed item.
You'll get your stuff.

Remember, be persistent at every prompt. The computer will tell you
that "customer service isn't available now", not true.

Luck,
Hazy :2cool:

Edit: Never believe tracking.
The mail gets to the PO in pallets and doesn't always get scanned.
I've had stuff listed as still in transit that I've been holding
and vice versa
 
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I had a package that I ordered from Japan and I had waited 45 days for 5 capacitors and the package had been delivered when I looked at the order status. I needed the damn caps, so I was ....... I went to the post office and ranted to the Post Master and laid the blame on them because they were the ones that delivered the package to the wrong address...I live on Lake Park and they delivered to Lake Ridge. I gave him the info on the order and raised a little more hell and I had my "new" order in 14 days. Anger does work miracles..screw kid gloves!!!
 

Wakefulpanda

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Ordered from a company in Florida, I live in NY. Order was mailed on 2/13. Tracking shows it has left Florida on that date from Gotha. It is currently listed as in transit. According to the tracking it should have been delivered yesterday. No tracking updates since the 13th. I know it's too soon to tell, but is it likely this is lost? Thoughts?


Wow man I was in the same boat as you! I live in Syracuse and I also ordered from Florida. Here's what happened with mine.
dvorder.jpg

It's a small world isn't it?
 

Bootiewootsy

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I live in Florida and order from a company here and here is my reply from usps..lol


Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
USPS Tracking™
DATE & TIME
STATUS OF ITEM
LOCATION
February 26, 2015 , 6:44 am
Departed USPS Facility
TAMPA, FL 33605
The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item departed our USPS facility in TAMPA, FL 33605 on February 26, 2015 at 6:44 am. The item is currently in transit to the destination.
February 24, 2015 , 8:29 pm
Arrived at USPS Origin Facility
TAMPA, FL 33605
February 23, 2015 , 6:17 pm
Departed Post Office
BRADENTON, FL 34207
February 23, 2015 , 3:36 pm
Picked up by Request
BRADENTON, FL 34207
February 23, 2015 , 10:46 am
Shipping Label Created
BRADENTON, FL 34207
I am only about 8 hours from Tampa...
We are all in the same boat...lol
 

Thespis

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Jun 30, 2014
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Mine only needed to go about 30 miles. It went to a major LOCAL sorting hub, then to San Antonio. About 600 miles round trip for no reason. The delivery might be weather related, but the trip to San Antonio was certainly not. What a waste of resources.


February 28, 2015 , 10:28 pm
Delivery status not updated
The delivery status for this item has not been updated as of February 28, 2015, 10:28 pm.
February 28, 2015 , 8:28 am
Out for Delivery
KELLER, TX 76248
February 28, 2015 , 8:18 am
Sorting Complete
KELLER, TX 76248
February 28, 2015 , 7:18 am
Arrived at Post Office
KELLER, TX 76248
February 26, 2015 , 5:18 am
Departed USPS Facility
SAN ANTONIO, TX 78284
February 26, 2015 , 4:42 am
Arrived at USPS Facility
SAN ANTONIO, TX 78284
February 23, 2015 , 7:05 pm
Departed Post Office
CARROLLTON, TX 75006
February 23, 2015 , 5:19 pm
Picked Up
CARROLLTON, TX 75006
February 23, 2015 , 1:52 pm
Shipping Label Created
DALLAS, TX 75254
 
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