First time buyer --- Vapor4Life got my order completely Wrong ---

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EleanorR

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Feb 9, 2011
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Wow, great first impression --- sarcasm....

I orderd 5 blank cartomizers from Vapor4life, wait 5 days, then what do I get in the mail? 2 menthol cartomizers and no sign of my blanks....I understand companies will make mistakes, but how disappointing it is on your first purchase ---- I can see paying the increased price at V2

Are you saying you received two loose menthol cartomizers but not the single 5-pack of blanks you ordered??

(1) That sounds like a USPS deal: in what condition did your package arrive? Was there any tape on it? (It is not uncommon for USPS to rip, tear, and poke holes in those Priority Mail envelopes. It's a real headache.)

(2) The two loose menthols were undoubtedly "freebies", for which V4L is so famous, especially with initial orders/new customers. This makes me even more suspicious that the problem lay with the USPS.

(3) Not to worry, whatever the cause was, V4L will absolutely make it right for you, and probably then some, once business hours have resumed. :)

(4) I know you are just testing the waters here, but I would suggest making a larger order next time in order to "justify" the shipping costs. :)

Cheers, and welcome.

EDIT: I see you've opened a support ticket -- that's good. The very fastest way to contact V4L is via Live Chat (from their home page). You should have your Ticket number (if you've gotten it via e-mail), or your invoice with your Customer ID and Order Number on it. HTH!
 
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EleanorR

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Feb 9, 2011
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It does sound like the package may have gotten opened because the two menthol carts would have been a freebie. We don't sell single carts. If you pm me the order number I cand get it straightened out for you

D'OH. I edited without seeing that V4L (Mark aka dohsma) had already responded to you in this thread.

See how great they are? :)
 

mrmack00

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Jan 26, 2010
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It does sound like the package may have gotten opened because the two menthol carts would have been a freebie. We don't sell single carts. If you pm me the order number I cand get it straightened out for you

Dohsma- my order # is 187415 - a ticket has been opened as well - I hope you guys can get this fixed soon and I do appreciate the quick response - the USPS package didn't appear to be tampered with
 

ardelleg

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Mar 3, 2011
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Wow, great first impression --- sarcasm....

I orderd 5 blank cartomizers from Vapor4life, wait 5 days, then what do I get in the mail? 2 menthol cartomizers and no sign of my blanks....I understand companies will make mistakes, but how disappointing it is on your first purchase ---- I can see paying the increased price at V2

Someone from V4L would have to come to my house and slap me, twice, to make me even consider going back to doing business with V2 :glare:
 

mrmack00

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Jan 26, 2010
289
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Someone from V4L would have to come to my house and slap me, twice, to make me even consider going back to doing business with V2 :glare:

Lol!!!!! Well v4l is reshipping so I guess it's resolved though I gotta wait another 5-7 days ---- my experience with v2 hasn't been bad... Kit was ordered Monday, got everything except the car charger by that Wednesday
 

notrab13

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Mar 4, 2011
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I'm another ex-V2 customer that has been happy with V4L, but I keep an eye on the goings on over there. After the huge amount of business they lost due to having their site hacked and then lying about it in March, V2 seems to have been able to catch up on domestic stock and get their shipping times more in line with what's acceptable. Their CS and the QC still seem to leave a lot to be desired though. I guarantee you, if you want a great KR808 company with a wide variety of flavors, friendly and accomodating CS, and consistently performing hardware, V4L is your best bet.
 
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