FSUSA Rumors/Haters
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I've been to Tuscon more than a few times. It's a relatively cosmopolitan place. No culture shock for MN.
I wish everyone in the world was given this wisdom at some point in their lives.
I'm 30 years old. Since I was 15, I've worked in jobs that involved direct contact with customers in some capacity- either as a customer service rep or as a sales person. Customers who are understanding and patient when things don't go as planned *always* get better service and more for their money than customers who throw hissy fits. Always. No exceptions.
In my current job, I work in an auto repair/service shop...basically my job is to take care of customers so that the mechanics can do their thing and not have to worry about being "people" people. Now, of course, crap goes wrong in my business a LOT. Sometimes it's our fault. A LOT of the time, it isn't. Someone comes in for an tire rotation, a week later their battery dies...and they think it's somehow our fault. Sounds stupid, right? Crap like that happens every day.
Here's my point. When someone has an issue that is clearly not our fault but they're really nice about it? 90% of the time we'll find a way to take care of them. Even yesterday, the day before Thanksgiving, the shop ate $190 just to take care of a customer who had a run of bad luck involving a new set of high end tires without road hazard protection and rather large screw. Why would we do this? Because a few months prior to this, one of our guys accidentally forgot to fully tighten this customer's oil filter, which caused a leak in their garage. It was an honest mistake, but a mistake nonetheless. Instead of yelling at us and cussing us and such, customer simply told us that it wasn't a problem, just asked us to tighten down the filter and top off the oil. Smiled the whole time. So yeah- we were very happy to eat a near $200 tire to help a customer's bad day get better. Had this customer thrown a fit about the oil filter thing, we wouldn't have felt as generous.
Here in the south we have a saying: "You catch more flies with honey than with vinegar."
Yeah... I saw some of those at the zoo! And yeah, Mrs. T can take them out! Trust me folks, I learned the hard way.
Think I've heard that a time or two in the north too, Kongs. 
And how well I know what you're talking about. We have 3 glass shops...outstanding customer service is mainly what keeps us competing with the national chains.
And how well I know what you're talking about. We have 3 glass shops...outstanding customer service is mainly what keeps us competing with the national chains.
Think I've heard that a time or two in the north too, Kongs.
And how well I know what you're talking about. We have 3 glass shops...outstanding customer service is mainly what keeps us competing with the national chains.
Well it sounds more like home-spun wisdom when said with a thick Suthun' accent!!!
What in the holy blue bejeezus is that?! It's like...a...cowmel....
Well it sounds more like home-spun wisdom when said with a thick Suthun' accent!!!
LOL We have a couple of suppliers that's based in the south. Half the time I'm calling them just to hear that accent...soo charming!
I've lived in Alabama all my life...and I get asked if I'm from "up north" at least twice a week. I have abso-freaking-lutely no clue how this happened, but I somehow managed to end up with not even a trace of a southern accent. *sigh*
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